Intaque

Preguntas y respuestas

• Request Queue
  All questions are shown in a list with their status, priority, and owner, helping teams stay organized.
• Routing System
  AI recommends which team or person should handle each inquiry, based on availability and rules.
• Clear Structure
  It provides rules like screening, summaries, routing, deadlines, and record-keeping to help manage inquiries.
• Connection Setup
  You can connect your forms and email inboxes easily to start managing inquiries.
• Management Tools
  Managers can track tasks, notes, claims, and deadlines to keep work on schedule.
• Manual Replies Only
  AI suggestions are only for drafting replies and are not sent without approval.
• Team Accountability
  The system keeps everyone accountable by showing who should reply and when, so nothing gets lost.
• Inbox and Spam Checks
  All messages are listed with their status, and spam messages can be marked as safe or spam.
• Purpose of the System
  It helps organize customer questions, not for medical emergencies or clinical decisions.
• Ownership of Inquiries
  Each inquiry has a specific owner to make sure someone is responsible for replying.