Communicate

Questions et réponses

• AI help + team inbox
  The AI assistant helps answer questions and works together with your team in one inbox.
• Identify answer gaps
  Find repeated questions that still need better answers or trusted sources.
• Start with 100 credits
  You pay $1 once to open your account and get 100 credits to test answers, with no automatic subscription.
• Check and approve tasks
  You decide what simple tasks the assistant can do automatically, like creating support requests.
• Built for different teams
  The system works for software companies, new startups, agencies, and large teams of any size.
• Website chat customization
  You can choose how the website chat looks, preview it, and add it to your site when ready.
• Add help articles and guides
  You can give the assistant your help articles, guides, and past replies so it can answer better.
• Easy setup with real questions
  Add your existing help content, set voice and limits, then test with real customer questions before going live.
• Move workspace ownership easily
  You can transfer ownership of your workspace, with team members verifying the change.
• Analytics for customer questions
  See what customers ask most and find missing answers to improve your support.
• Keep conversations in one thread
  Customer questions, answers, and team replies stay in the same chat so customers don’t start over.
• Control what the assistant can do
  You decide what help content it can use, what tasks it can do, and when a person should step in.
• Bring in a person for hard questions
  The assistant asks a team member to help with questions that need judgment or are difficult.
• Answer common questions automatically
  The assistant answers questions it knows from your help content without needing a person.
• Share the same thread with team members
  Team members join existing conversations to help without starting a new chat.