INSIDE

Questions et réponses

• Ask AI
  Agents can ask AI questions to get helpful information during customer chats.
• AI Bots
  Use automated bots to help customers find answers quickly.
• INSIDE AI
  Use AI features across chat, SMS, email, and social media for better service.
• Live Chat
  Engage with customers in real-time using helpful data and live feelings.
• Clienteling
  Use smart data to recognize and manage customer relationships.
• AI Assistant
  AI helps human agents provide great service across all platforms.
• Live Shopping
  Host events where customers can shop live and connect with agents.
• Agent Concierge
  Get expert help from trained associates for a high-quality service experience.
• Clienteling App
  Connect online customers with in-store teams to build strong relationships.
• Email Ticketing
  Manage customer requests with a ticketing system for clear communication.
• Virtual Selling
  Create unique online shopping experiences with chat and video.
• Customer Journey
  Get real-time insights on customer behavior to provide better service.
• Social Messaging
  Talk to customers on many platforms at once from one easy dashboard.
• Live Stream 1:Many
  Host live events where many customers can shop and connect with agents.
• AI Auto Translation
  Instantly translate conversations into over 27 languages to reach more customers.
• Omnichannel Service
  Communicate with customers on their preferred platforms seamlessly.
• Shoppable Video Feed
  Create interactive videos where customers can shop and chat with agents.
• Omnichannel Customer Care
  Provide a smooth chat experience across different devices and channels.

• AI Assistance
  AI-powered tools assist human agents, making customer service faster and more efficient.
• Proactive Support
  Sales and service teams can proactively reach out to customers, addressing their needs before they even ask.
• Real-Time Insights
  It provides real-time insights into customer feelings, allowing brands to respond appropriately and improve service.
• Emotional Connection
  The SaaS helps brands connect emotionally with customers, making them feel valued and understood.
• Interactive Shopping
  Live shopping events and shoppable videos create an engaging and fun shopping experience for customers.
• Multilingual Support
  The AI auto-translation feature allows brands to communicate with customers in over 27 languages, broadening their reach.
• Personalized Service
  The system allows for personalized interactions based on customer data, enhancing the overall shopping experience.
• Data-Driven Decisions
  Real-time data helps agents make better decisions, leading to better customer service and higher conversion rates.
• Omnichannel Engagement
  Brands can engage with customers across multiple channels, ensuring a seamless experience no matter where the customer is.
• Enhanced Customer Relationships
  The clienteling feature helps build strong relationships by recognizing returning customers and their preferences.

• Sales Teams
  Sales teams can see how customers feel in real-time and respond quickly to their needs, improving sales.
• Luxury Brands
  Luxury brands can connect better with their customers online and provide a personal touch, just like in-store service.
• Travel Agents
  Travel agents can recognize important clients quickly and offer tailored assistance for bookings.
• In-Store Staff
  In-store staff can be alerted when VIP customers are online, allowing them to provide personalized service.
• Marketing Teams
  Marketing teams can create special messages for customers based on their behavior, making campaigns more effective.
• E-commerce Managers
  E-commerce managers can track customer journeys and optimize interactions to increase sales.
• Automotive Sales Teams
  Automotive sales teams can connect with customers for real-time test drives and demonstrations.
• Customer Service Representatives
  Customer service reps can use smart data to help customers faster and make their experience better.