Call Trace

કોલ સેન્ટર અને કોન્ટેક્ટ સેન્ટર સોફ્ટવેર

ચકાસણી કરાવો અને પ્રોફાઇલ અપડેટ કરો દાવો કરાયેલ પ્રોફાઇલ્સ શોધ પરિણામોમાં ટોચ પર જાય છે. હમણાં જ ચકાસણી કરાવો, તેમાં ફક્ત બે મિનિટ લાગે છે. મુલાકાત રિપોર્ટ

Call TraceAI call script analysis automatically reviews and verifies whether agents adhere to prescribed call scripts by uploading recordings and providing extensive breakdowns of script completion, deviations, and reasons for discrepancies. Its main features include 100% conversation monitoring across multiple metrics, real-time insights into script compliance, and detailed call stage assessments, making it an ideal solution for call centers, sales, collections teams, and QA departments seeking to improve standardization, reduce errors, and improve overall communication quality by systematically identifying compliance issues and optimizing agent performance.

Call Trace માં મળી શકે છે Call Center & Contact Center Software શ્રેણીઓ.

Call Trace સાથે સૌથી વધુ સમાન ઉત્પાદનો છે:

Nimbata બઢતી →

સ્ક્રીનશૉટ્સ

વિગતો

Call Trace મુખ્ય લાક્ષણિકતાઓ

• Single-screen review
  You can see everything about a call in one simple screen.
• Checkpoints for stages
  It checks five key parts of the script, like greeting, need discovery, and closing.
• Helps QA and management
  Managers and QA teams can see all calls clearly without listening to each one manually.
• Script compliance score
  It gives a score (like 82%) to show how well agents follow the script.
• Call upload and analysis
  You can upload call recordings to see which parts of the script were done or missed, and why.
• Training and improvement
  It helps teams see where agents need to improve and how they can do better.
• Multiple metrics per call
  It measures over 24 different things for each conversation to give a clear picture.
• Full conversation monitoring
  It watches all calls, not just some, to see how agents follow the script.
• Automatic script verification
  It checks if agents follow the correct script in every call.
• Suitable for call centers and sales teams
  It is made for teams that do many calls for sales or support tasks.

બેજેસ

<a href="https://saasbrowser.com/gu/saas/1545925/call-trace" target="_blank" rel="noopener"><img src="https://files.saasbrowser.com/mdjnglrb1goldiqbr8bv28vafqtk" alt="Call Trace - SaaS Browser Verified Badge" width="200" height="133" /></a>

બેજની નકલ કરો

<a href="https://saasbrowser.com/gu/saas/1545925/call-trace" target="_blank" rel="noopener"><img src="https://files.saasbrowser.com/62efer84tvngw88jmrqlh114qclf" alt="Call Trace - SaaS Browser Verified Badge" width="200" height="133" /></a>

બેજની નકલ કરો

Call Trace વિકલ્પો

Nimbata બઢતી

This platform provides comprehensive call tracking and conversation intellige...