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Snimke zaslona

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Detalji

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Glavne značajke Gorgias

• SMS Response
  Reply to customer texts automatically and faster.
• Voice Support
  Make and receive help calls directly from the helpdesk.
• Channel Add-ons
  Extra features like voice calls and SMS that help communicate better.
• AI Support Agent
  An intelligent robot that helps answer questions and resolve problems quickly.
• Macros and Flows
  Pre-made messages and step-by-step processes to help support teams work faster.
• Multi-stores Views
  See all your different stores in one place.
• Real-time Statistics
  Check live data on how well your support team is doing.
• Platform Integrations
  Connect with ecommerce platforms like Shopify, Magento, BigCommerce, and PrestaShop.
• Trusted by Many Brands
  Used and recommended by thousands of ecommerce companies worldwide.
• Unified Customer Inbox
  All messages from different channels are stored in one place for easy management.
• Product Tours and Updates
  Short guides and news about new features and improvements.
• Scalable and Customizable
  Grow your support as your business grows and tailor tools to your needs.
• Automated Support Workflow
  Automatic rules to fix common issues and save time.
• Shopping and Marketing Tools
  Assist shoppers proactively and run campaigns to increase sales.
• Customer Satisfaction Surveys
  Ask customers how happy they are with support and improve services.
• Support for Multiple Channels
  Support via email, social media, live chat, voice, and SMS.
• Order Management & Customer Sidebar
  Tools to manage orders and view customer details easily.
• Self-service with Intents & Sentiment Detection
  Customers can find answers themselves with smart suggestions.

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Značke

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Gorgias Alternative

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