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Snimke zaslona

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Detalji

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Glavne značajke GoReportIt

• Groups
  Groups organize where reporters belong but do not limit what they can see.
• AgentView
  Agents see all tickets in the shared queue and can filter tickets by categories they are assigned to.
• Categories
  Categories help narrow what agents can view and focus on specific types of issues.
• AdminControl
  Admins see everything, manage accounts, roles, companies, groups, categories, and logs.
• ReporterView
  Reporters see only their own tickets and cannot see other tickets or internal notes.
• SetupProcess
  Admins set up companies, groups, and user accounts; anyone can report issues after setup.
• AccountControl
  Only your admin can create accounts and decide who can report or fix issues.
• IssueResolution
  Agents triage, assign, discuss, and close tickets to resolve issues.
• RoleBasedAccess
  Your role determines what you can see and do in the system.
• TicketOwnership
  You can assign each ticket to a specific agent to ensure accountability.
• ColorCodedPriorities
  Tickets are marked with colors from low to urgent to help solve the most important issues first.
• OrganizationModeling
  You can organize users into companies and groups to manage reporting and viewing permissions.
• InTicketCommunication
  Discuss issues directly on the ticket using comments, not emails.
• SingleQueueManagement
  All issues are stored in one queue, making it easy to see and update them.

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Značke

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GoReportIt Alternative

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Korištene tehnologije

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