Call Trace

ಕಾಲ್ ಸೆಂಟರ್ & ಸಂಪರ್ಕ ಕೇಂದ್ರ ಸಾಫ್ಟ್‌ವೇರ್

ಪರಿಶೀಲಿಸಿ ಮತ್ತು ಪ್ರೊಫೈಲ್ ಅನ್ನು ನವೀಕರಿಸಿ ಹಕ್ಕು ಸಾಧಿಸಿದ ಪ್ರೊಫೈಲ್‌ಗಳು ಹುಡುಕಾಟ ಫಲಿತಾಂಶಗಳ ಮೇಲ್ಭಾಗಕ್ಕೆ ಹೋಗುತ್ತವೆ. ಈಗಲೇ ಪರಿಶೀಲಿಸಿ, ಇದು ಕೇವಲ ಒಂದೆರಡು ನಿಮಿಷಗಳನ್ನು ತೆಗೆದುಕೊಳ್ಳುತ್ತದೆ. ಭೇಟಿ ನೀಡಿ ವರದಿ

Call TraceAI call script analysis automatically reviews and verifies whether agents adhere to prescribed call scripts by uploading recordings and providing extensive breakdowns of script completion, deviations, and reasons for discrepancies. Its main features include 100% conversation monitoring across multiple metrics, real-time insights into script compliance, and detailed call stage assessments, making it an ideal solution for call centers, sales, collections teams, and QA departments seeking to improve standardization, reduce errors, and improve overall communication quality by systematically identifying compliance issues and optimizing agent performance.

Call Trace ಅನ್ನು ಇಲ್ಲಿ ಕಾಣಬಹುದು Call Center & Contact Center Software ವಿಭಾಗಗಳು.

Call Trace ಗೆ ಹೋಲುವ ಉತ್ಪನ್ನಗಳು:

Nimbata ಬಡ್ತಿ ನೀಡಲಾಗಿದೆ →

ಸ್ಕ್ರೀನ್‌ಶಾಟ್‌ಗಳು

ವಿವರಗಳು

Call Trace ಮುಖ್ಯ ವೈಶಿಷ್ಟ್ಯಗಳು

• Single-screen review
  You can see everything about a call in one simple screen.
• Checkpoints for stages
  It checks five key parts of the script, like greeting, need discovery, and closing.
• Helps QA and management
  Managers and QA teams can see all calls clearly without listening to each one manually.
• Script compliance score
  It gives a score (like 82%) to show how well agents follow the script.
• Call upload and analysis
  You can upload call recordings to see which parts of the script were done or missed, and why.
• Training and improvement
  It helps teams see where agents need to improve and how they can do better.
• Multiple metrics per call
  It measures over 24 different things for each conversation to give a clear picture.
• Full conversation monitoring
  It watches all calls, not just some, to see how agents follow the script.
• Automatic script verification
  It checks if agents follow the correct script in every call.
• Suitable for call centers and sales teams
  It is made for teams that do many calls for sales or support tasks.

ಬ್ಯಾಡ್ಜ್‌ಗಳು

<a href="https://saasbrowser.com/kn/saas/1545925/call-trace" target="_blank" rel="noopener"><img src="https://files.saasbrowser.com/mdjnglrb1goldiqbr8bv28vafqtk" alt="Call Trace - SaaS Browser Verified Badge" width="200" height="133" /></a>

ಬ್ಯಾಡ್ಜ್ ನಕಲಿಸಿ

<a href="https://saasbrowser.com/kn/saas/1545925/call-trace" target="_blank" rel="noopener"><img src="https://files.saasbrowser.com/62efer84tvngw88jmrqlh114qclf" alt="Call Trace - SaaS Browser Verified Badge" width="200" height="133" /></a>

ಬ್ಯಾಡ್ಜ್ ನಕಲಿಸಿ

Call Trace ಪರ್ಯಾಯಗಳು

Nimbata ಬಡ್ತಿ ನೀಡಲಾಗಿದೆ

This platform provides comprehensive call tracking and conversation intellige...