Oniclu

Klientų atsiliepimų ir apklausų programinė įranga

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This extensive customer experience management platform enables organizations across various industries to efficiently gather and analyze real-time customer feedback through methods such as NPS, CSAT, CES, emoji ratings, and customizable surveys accessible via QR codes, kiosks, or links. Key features include automatic monitoring with threshold alerts, detailed dashboards with trend analysis and segmentation, follow-up management tools for closing the feedback loop, industry benchmarking, multi-location support, and fully customizable branding, making it ideal for businesses seeking to improve satisfaction, reduce churn, and improve overall service quality.

Oniclu galima rasti Customer Feedback & Survey Software kategorijos.

Panašiausi į Oniclu produktai yra šie:

Centripe Paaukštintas → Mann Group Enterprise Paaukštintas → Serve First → Customer Feedback Simplified Patvirtintas profilis → Press'nXPress →

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Oniclu Pagrindinės savybės

• Data Export
  Download survey data easily in CSV or Excel formats.
• Quick Setup
  Create a survey in just 30 seconds and easily share it with a QR code or link.
• Multiple Channels
  Surveys can be shared via QR codes, kiosks, links, or embedded on websites, with no app needed.
• Scheduled Reports
  Receive regular summary reports (daily, weekly, monthly) directly to your email.
• Brand Customization
  Make surveys look consistent with your brand by customizing colors, logos, backgrounds, and fonts.
• Custom Survey Design
  Create standard surveys or custom ones with branching questions to get detailed feedback.
• Role-based Permissions
  Invite team members and control what they can do with fine permission settings.
• Google Reviews Shortcut
  Provide customers a one-tap button to leave a 5-star Google review.
• Multi-location Tracking
  Monitor feedback from different venues with separate reports and language options.
• Live Dashboard and Analytics
  View real-time data with dashboards that show trends, breakdowns, and filters for different locations.
• Threshold and Keyword Alerts
  Get instant notifications when scores drop or specific keywords appear in feedback.
• Real-time Feedback Collection
  You can collect customer feedback quickly using NPS, CSAT, CES, and emoji ratings through QR codes, kiosks, or links.
• Follow-up and Closing the Loop
  Track detractors, assign follow-ups, and close the feedback loop to improve customer happiness.
• Industry and Global Benchmarks
  Compare your scores with industry standards and global averages to see how you perform.

Ženkleliai

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