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Context preserves the continuity of customer-to-dealership conversations throughout the customer journey while using the collective knowledge scattered across disconnected dealership systems. From Google, marketplaces, OEM websites and social media to your dealership website and text messaging, every customer interaction remains connected. At the same time, Context brings together information from CRM, DMS, inventory, service, parts and other business systems to deliver accurate, personalized responses from the very first interaction.

By connecting customer conversations with dealership knowledge, Context eliminates the need to restart conversations, reduces friction and provides a complete understanding of every customer across sales, service and parts. Every interaction becomes more better, every handoff becomes more seamless and every conversation becomes a greater opportunity to generate qualified leads, strengthen customer relationships and enrich the customer record.

Context poate fi găsit în Live Chat Software, SMS & Text Messaging API, Customer Journey Orchestration categorii.