QualityAI

Softvér pre call centrá a kontaktné centrá

Nepublikované

This AI-powered quality management platform provides real-time monitoring and intelligent alerts for contact centers, offering dashboards, call volume tracking, agent performance metrics, sentiment analysis, real-time analytics, and seamless integration with CRM and telephony systems. It solves problems such as inconsistent call quality, coaching gaps, inefficient workflows, and customer dissatisfaction by delivering customizable triggers, automated scoring, smart alerts, and scalable plans for call centers, customer support teams, and service operations across small, mid-market, and enterprise organizations.

QualityAI sa dá nájsť v Call Center & Contact Center Software kategórie.

Najpodobnejšie produkty k QualityAI sú:

Nimbata Povýšený → QEval → EvaluAgent → OttoQA → QualityDesk →

Detaily

Hlavné vlastnosti QualityAI

• 99.9% Uptime
  Our service is available almost all the time, ensuring you can rely on it.
• Smart Alerts
  Set up alerts for when there are quality problems or drops in performance.
• 24/7 Monitoring
  We keep an eye on your call center all day and night.
• Easy Integration
  Connect our system easily with your current call center tools and CRM.
• Agent Performance
  Check how each agent is doing, including how long they take to handle calls.
• 50ms Response Time
  Get quick responses from our system, making your operations smooth.
• Sentiment Analysis
  Use AI to see how happy or unhappy customers are during calls.
• Real-Time Analytics
  Get live data and reports to understand your call center better.
• Simple Pricing Plans
  Choose a pricing plan that fits your call center's needs easily.
• Call Volume Monitoring
  Track how many calls are coming in and going out with detailed reports.
• Live Quality Dashboard
  See all important information about your call center in real-time.
• Quality Score Monitoring
  Keep track of the quality scores of calls to ensure high standards.
• Real-Time Quality Alerts
  Monitor call volume, agent performance, and customer feelings instantly with our AI system.
• 30-Day Free Pilot Program
  Try our service for free for 30 days with no fees or commitments.
• Automated Call Monitoring
  Use AI to check calls automatically and help agents improve.
• Customizable Alert System
  Create alerts that fit your needs for different situations.

Odznaky

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Alternatívy QualityAI

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EvaluAgent

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OttoQA

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QualityDesk

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Kaizo

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