Hiver

Softvér na podporu zákazníkov a technickú podporu

Overiť a aktualizovať profil Deklarované profily sa zobrazujú na začiatku výsledkov vyhľadávania. Overte si ich hneď teraz, trvá to len pár minút. Navštívte Správa

This platform streamlines email management and customer service by consolidating communications across various channels into a single, user-friendly interface. Key features include AI-driven automation for ticket triaging, a collaborative shared inbox for team communication, live chat support with chatbots, and a extensive knowledge base to deflect common inquiries, ultimately enhancing efficiency and response times for customer support teams in diverse industries.

Hiver sa dá nájsť v Help Desk & Customer Support Software kategórie.

Najpodobnejšie produkty k Hiver sú:

CallHippo Povýšený → Mava → Grasp → OpenDesk → QuantumDesk Overený profil →

Snímky obrazovky

Videá na YouTube

Detaily

Hlavné vlastnosti Hiver

• Analytics
  Monitor important metrics with detailed reports to help improve team performance.
• Ticketing
  Manage and solve complex issues that need help from different teams.
• AI Copilot
  Use AI to help write replies, suggest answers, and find insights to solve problems faster.
• Automations
  Set up rules to automate repetitive tasks and save time.
• Integrations
  Connect Hiver with over 100 other apps to gather all customer information in one place.
• Collaboration
  Work together as a team to provide better support without cluttering inboxes.
• Knowledge Base
  Create a help center where customers can find answers to their questions on their own.
• Customer Portal
  Allow customers to submit issues and track how they are being resolved by themselves.
• AI and Automation
  Use AI to summarize chats and automate routine tasks to boost productivity.
• Live Chat with AI
  Talk to visitors on your website in real-time and use AI to help answer questions quickly.
• Drive measurable impact
  Achieve significant improvements in response times and team efficiency.
• Omnichannel Shared Inbox
  Combine all customer messages from email, live chat, WhatsApp, and voice into one inbox.

Výhody Hiver

• AI Assistance
  The AI features help draft responses and provide suggestions, making it easier to resolve issues.
• Collaboration Tools
  Teams can work together more effectively by discussing queries internally without cluttering their inboxes.
• Performance Tracking
  Hiver provides analytics to track team performance and customer satisfaction, helping to improve service quality.
• Self-service Options
  The customer portal allows customers to submit issues and track their resolutions on their own, reducing the workload on support teams.
• Faster Response Times
  With Hiver, teams can respond to customer queries more quickly, improving customer satisfaction.
• Multi-channel Support
  Hiver supports various communication channels like email, live chat, and WhatsApp, so customers can reach out in their preferred way.
• Automate Repetitive Tasks
  Hiver automates routine tasks, allowing teams to focus on more important work.
• Consolidate Communication
  Hiver brings all customer messages into one inbox, making it easier to manage and respond to them.

Kto by mal používať Hiver?

• IT Teams
  They can resolve technical issues quickly by collaborating with other teams and using automation to save time.
• Sales Teams
  They can follow up on leads and customer inquiries promptly, improving their chances of closing deals.
• Finance Teams
  They can manage customer inquiries about billing and payments easily without missing any important messages.
• Education Teams
  They can support students and parents by answering questions and providing information quickly.
• Logistics Teams
  They can track customer requests about shipments and deliveries in one easy-to-use platform.
• Healthcare Teams
  They can manage patient inquiries and appointments effectively, ensuring better service.
• Human Resources Teams
  They can handle employee questions and requests efficiently, ensuring everyone gets the help they need.
• Customer Support Teams
  They can respond to customer questions faster and keep track of all messages in one place.

Odznaky

<a href="https://saasbrowser.com/sk/saas/77183/hiver" target="_blank" rel="noopener"><img src="https://files.saasbrowser.com/jmg68jf98ha6lplv8k9al7yckgwn" alt="Hiver - SaaS Browser Verified Badge" width="200" height="133" /></a>

Kopírovať odznak

<a href="https://saasbrowser.com/sk/saas/77183/hiver" target="_blank" rel="noopener"><img src="https://files.saasbrowser.com/fa7qaua4jbs3tkhwz5zwk6bmhltk" alt="Hiver - SaaS Browser Verified Badge" width="200" height="133" /></a>

Kopírovať odznak

Alternatívy Hiver

CallHippo Povýšený

A comprehensive communication platform enhances business interactions by inte...

Mava

This platform streamlines customer support by consolidating inquiries from va...

Grasp

This platform enhances customer service by integrating multiple communication...

OpenDesk

This AI-driven customer support solution streamlines communication for e-comm...

QuantumDesk

Overený profil

This platform offers an integrated, AI-powered customer support system design...

Použité technológie

Zobraziť všetky technológie

Partnerský program