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TypeFore is an operational integrity and compliance platform built for customer support teams. The SaaS provides extensive visibility into agent compliance, risk management, and service consistency across industries like Ecommerce, Subscriptions, Marketplaces, Travel, and BPO. By integrating directly with platforms such as Intercom and Gorgias, TypeFore automates 100% of quality assurance and ticket grading based on your internal rules. It utilizes advanced systems for SOP and policy auditing to track agent commitments and ensure customer promises are fulfilled. Additionally, TypeFore features active threat detection within chat logs to identify data leaks, security vulnerabilities, or regulatory infractions before they escalate. All performance metrics are consolidated into a unified Operational Integrity Score (OIS), giving managers and executives an instant, clear view of brand credibility and risk.

TypeFore lahko najdete v Employee Monitoring Software, Business Intelligence & Analytics, Employee Onboarding & Training Software, Cloud Security & Compliance Tools, Data Analysis & Visualization Software, Collective Intelligence Platform kategorije.

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Posnetki zaslona

Podrobnosti

Glavne značilnosti TypeFore

• Developer REST API
  Ingest custom interaction logs, trigger audits programmatically, and export compliance data into your own systems.
• Intercom & Gorgias
  Integrates with Intercom & Gorgias to automatically audit and grade ecommerce customer support tickets.
• Automated Support QA
  Automatically checks and grades 100% of customer conversations based on your custom rules.
• SOP & Policy Auditing
  Uses TypeFore system to analyze procedures and verify agent adherence to internal guidelines and regulatory rules.
• Inbound Threat Detection
  Scans chat logs in real-time to identify risks, harassment, and malicious threats originating from customers.
• Automated Agent Onboarding
  Accelerate agent ramp time with automated feedback loops and targeted training insights based on real ticket performance.
• Compliance & Leak Guardrails
  Deploys real-time guardrails to instantly flag agent compliance infractions, data leaks, and security vulnerabilities.
• Customer Commitment Tracking
  Monitors and tracks promises made by agents to ensure customer follow-through and accountability.
• Zapier & Make.com Automation
  Connects with over 10,000 applications to automate workflows, compliance tasks, and alerting.
• Operational Integrity Score (OIS)
  Provides a single, consolidated metric reflecting your team's overall compliance and performance.

Prednosti TypeFore

• 100% QA Coverage
  Automate ticket grading to review every single customer conversation, not just a random sample.
• Enhanced Accountability
  Track every commitment made by agents to ensure customer promises are consistently fulfilled.
• Proactive Risk Mitigation
  Identify compliance issues, data leaks, and customer threats in real-time before they escalate.
• Reduced Operational Costs
  Eliminate manual review bottlenecks through seamless integrations such as Intercom and Gorgias.
• Unified Integrity Metrics
  Track your team's overall alignment with operational standards through a single Operational Integrity Score.
• Simplified Compliance Audits
  Utilize TypeFore to instantly check agent adherence against internal SOPs and the latest regulatory rules.

Kdo naj uporablja TypeFore?

• C-Suite & Executives
  Monitor the company’s Operational Integrity Score (OIS) to ensure brand credibility and mitigate liability.
• Operations & QA Teams
  Streamline compliance audits, track agent commitments, and eliminate manual quality assurance bottlenecks.
• Customer Support Managers
  Gain full visibility into agent performance, automated ticket grading, and service consistency.
• Risk & Compliance Officers
  Proactively detect data leaks, regulatory infractions, and potential security threats within chat logs.

Značke

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