Call Trace

Programvara för callcenter och kontaktcenter

Verifieras och uppdatera profil Anspråksfulla profiler hamnar högst upp i sökresultaten. Verifiera dig nu, det tar bara ett par minuter. Besök Rapportera

Call TraceAI call script analysis automatically reviews and verifies whether agents adhere to prescribed call scripts by uploading recordings and providing extensive breakdowns of script completion, deviations, and reasons for discrepancies. Its main features include 100% conversation monitoring across multiple metrics, real-time insights into script compliance, and detailed call stage assessments, making it an ideal solution for call centers, sales, collections teams, and QA departments seeking to improve standardization, reduce errors, and improve overall communication quality by systematically identifying compliance issues and optimizing agent performance.

Call Trace kan hittas i Call Center & Contact Center Software kategorier.

De produkter som mest liknar Call Trace är:

Nimbata Befordrad →

Skärmdumpar

Detaljer

Call Trace Huvudfunktioner

• Single-screen review
  You can see everything about a call in one simple screen.
• Checkpoints for stages
  It checks five key parts of the script, like greeting, need discovery, and closing.
• Helps QA and management
  Managers and QA teams can see all calls clearly without listening to each one manually.
• Script compliance score
  It gives a score (like 82%) to show how well agents follow the script.
• Call upload and analysis
  You can upload call recordings to see which parts of the script were done or missed, and why.
• Training and improvement
  It helps teams see where agents need to improve and how they can do better.
• Multiple metrics per call
  It measures over 24 different things for each conversation to give a clear picture.
• Full conversation monitoring
  It watches all calls, not just some, to see how agents follow the script.
• Automatic script verification
  It checks if agents follow the correct script in every call.
• Suitable for call centers and sales teams
  It is made for teams that do many calls for sales or support tasks.

Märken

<a href="https://saasbrowser.com/sv/saas/1545925/call-trace" target="_blank" rel="noopener"><img src="https://files.saasbrowser.com/mdjnglrb1goldiqbr8bv28vafqtk" alt="Call Trace - SaaS Browser Verified Badge" width="200" height="133" /></a>

Kopiera märke

<a href="https://saasbrowser.com/sv/saas/1545925/call-trace" target="_blank" rel="noopener"><img src="https://files.saasbrowser.com/62efer84tvngw88jmrqlh114qclf" alt="Call Trace - SaaS Browser Verified Badge" width="200" height="133" /></a>

Kopiera märke

Call Trace Alternativ

Nimbata Befordrad

This platform provides comprehensive call tracking and conversation intellige...