Cerb

A web-based platform that transforms emails and social channels into a collaborative inbox, automates ticket routing, monitors customer satisfaction and SLAs, and presents customizable dashboards to visualize performance and trends. Designed for teams that build support workflows, it provides a browser-based IDE and a purpose-built automation language for crafting multi-step interactions, forms, and API integrations, supports self-hosted containerized deployments or a fully managed cloud service, and enables AI agents to draft responses, summarize conversations, and take action across websites and systems while enforcing least-privilege security.

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