Call Handling

Software pro call centra a kontaktní centra

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Call Handling offers a range of cloud contact center solutions designed to improve communication for businesses across various sectors. Established in 1999, the company provides reliable services with a focus on innovation and customer satisfaction, ensuring clients can manage their communications effectively and efficiently.

Call Handling lze nalézt v Call Center & Contact Center Software kategorie.

Nejpodobnější produkty k Call Handling jsou:

Nimbata Povýšeno → Call Center Studio → CallTools → DialedIn → DeepCall →

Snímky obrazovky

Podrobnosti

Hlavní vlastnosti Call Handling

• Teams
  This feature supports team collaboration and communication within the contact center.
• Voice
  This feature enables traditional phone calls to be managed easily within the contact center software.
• Digital
  This feature supports communication through digital channels like email and chat, making it easier to connect with customers online.
• Routing
  This feature directs incoming customer inquiries to the right agent or department for faster responses.
• Insights
  This feature gives you valuable information about customer interactions to help improve service.
• Outbound
  This feature allows agents to make outgoing calls to customers for follow-ups or promotions.
• Scalable
  This feature means the system can grow easily as your business needs change.
• Call Care
  This feature ensures that customer calls are handled with care and attention.
• Softphone
  This feature lets agents make calls using their computers instead of traditional phones.
• Agent Chat
  This feature enables agents to chat with customers in real-time for quick support.
• Agent Inbox
  This feature provides a single place for agents to view and manage all customer messages from different channels.
• Integrations
  This feature allows the software to connect with other tools like Salesforce and Microsoft Dynamics.
• Omni-Channel
  This feature allows you to communicate with customers through various channels like phone, email, chat, and social media all in one place.
• Self-service
  This feature allows customers to find answers on their own through FAQs or automated systems.
• Collaboration
  This feature allows team members to work together easily, sharing information and updates.
• Voice Analytics
  This feature analyzes voice calls to understand customer needs and improve communication.
• Flexible Pricing
  This feature offers various pricing plans to suit different business needs.
• Rapid Provisioning
  This feature allows for quick setup of the contact center service, often in just days or hours.
• Futr – AI Chatbot
  This feature uses AI to automate customer conversations and provide 24/7 support.
• Real-Time Reporting
  This feature allows you to see live data about calls and customer interactions to monitor performance.
• AI Chatbot Technology
  This feature automates customer interactions using smart AI, available 24/7.
• Business Intelligence
  This feature helps you analyze data to make better decisions for your contact center.
• Managed Administration
  This feature offers support in managing the contact center's administrative tasks.
• Unified Communications
  This feature combines all communication methods into one system for easier management.
• Customer Feedback / CSAT
  This feature collects customer feedback to measure satisfaction and improve services.
• Contact Centre Management
  This feature provides tools to oversee and manage the entire contact center operations.
• Hands-on Account Management
  This feature provides dedicated support to help manage your contact center effectively.
• PCI PAL – Secure Payments
  This feature ensures that customer payment information is handled securely.
• Industry-Specialised Solutions
  This feature offers tailored solutions for specific industries like charities and retail.
• SIP Trunking / Call Management
  This feature allows for efficient management of voice calls over the internet.
• Service & Call Flow Management
  This feature helps manage how calls and services are handled for better efficiency.
• Microsoft Teams – Operator Connect / Direct Connect
  This feature integrates with Microsoft Teams for seamless communication.

Odznaky

<a href="https://saasbrowser.com/cs/saas/71582/call-handling" target="_blank" rel="noopener"><img src="https://files.saasbrowser.com/57uaryyq8p0zxjcopi38c2vrlw8v" alt="Call Handling - SaaS Browser Verified Badge" width="200" height="133" /></a>

Kopie odznaku

<a href="https://saasbrowser.com/cs/saas/71582/call-handling" target="_blank" rel="noopener"><img src="https://files.saasbrowser.com/6h0vvpy7mtcnm8kxvljegfi0wl7d" alt="Call Handling - SaaS Browser Verified Badge" width="200" height="133" /></a>

Kopie odznaku

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