PhoneUP

Kontakthåndteringssoftware

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Aurus offers innovative software solutions designed to improve enterprise collaboration and optimize contact center operations, ensuring secure and efficient communication.

With a diverse range of tools including call recording, live video support, and advanced analytics, Aurus helps organizations to improve customer interactions and streamline workflows.

PhoneUP kan findes i Contact Management Software kategorier.

De produkter, der ligner PhoneUP mest, er:

CallHippo Forfremmet → Auris → Landis → accordia → KingAsterisk →

Skærmbilleder

YouTube-videoer

Detaljer

PhoneUP Hovedfunktioner

• Video Kiosk
  This is a self-service station with video support for customers.
• PhoneUP Apps
  These are extra tools that improve your Cisco communication system.
• Call Recording
  This feature allows you to record phone calls for quality management.
• Visual Support
  Agents can see what customers see during calls to help them better.
• Live Monitoring
  This lets you listen to calls in real-time and help agents without the customer knowing.
• Live Video Chat
  You can add live video calls to your website for better customer support.
• Outbound Dialer
  This tool helps you make many calls, send emails, and SMS to customers at once.
• Screen Recording
  You can record your computer screen during calls for better training and support.
• Speech Analytics
  This tool analyzes spoken words in calls to improve service quality.
• Meeting Scheduler
  This tool helps you plan meetings easily.
• Recordings Portal
  This is a place where you can access all your recorded meetings.
• Advanced Reporting
  You can get detailed reports on your calls and customer interactions.
• Online Video Showroom
  This feature allows customers to see products through live video.
• Live Meeting Streaming
  You can stream meetings live for people to watch online.
• Conference Control Tool
  This feature helps you manage and control conference calls.

PhoneUP fordele

• Call Recording
  It helps you keep track of conversations, so you can improve service and training.
• Recordings Portal
  This allows you to access past meetings and calls easily, so you can review important information.
• Live Video Calling
  This allows customers to see and talk to agents, making support more personal and effective.
• Live Meeting Streaming
  You can share meetings with more people online, making it easier for everyone to join.
• Conference Control Tool
  It helps manage large meetings smoothly, making sure everything runs well.
• Advanced Meeting Scheduler
  This makes it easier to plan meetings, saving time and reducing confusion.
• Mass Employee Notifications
  You can quickly send important messages to many employees at once, ensuring everyone stays better.
• Contact Center Quality Management
  It helps you check how well agents are doing, so you can make sure customers are happy.
• Live Monitoring and Whisper Coaching
  Supervisors can listen to calls and give real-time advice to agents without customers knowing, which helps agents improve.

Hvem bør bruge PhoneUP?

• IT Managers
  They can integrate PhoneUP with existing systems to improve communication features.
• Remote Workers
  They can use live video calls to connect with clients and resolve issues quickly.
• Business Owners
  They can engage with customers proactively through calls, emails, and SMS to improve sales.
• Telecom Specialists
  They benefit from easy installation and good documentation for call recording tools.
• Training Coordinators
  They can use call recordings to train staff and improve their skills.
• Contact Center Managers
  They can use PhoneUP to monitor calls and improve the quality of service for their customers.
• Customer Support Agents
  They can get real-time help during calls to better assist customers.

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