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Complyr is a complaint case management software for regulated businesses. It helps complaint teams manage cases, customer communications, documents, deadlines, workflows, audit trails and management reporting in one secure system.

Designed for regulated firms, including motor finance, insurance and consumer credit businesses, Complyr replaces spreadsheets, shared inboxes and manual complaint tracking with structured workflows and a complete case history.

Complaint managers can monitor regulatory timescales, team performance, root causes, complaint trends and case progress through configurable dashboards and reports. Time-stamped records and audit trails support compliance oversight and provide evidence of how each complaint was handled.

A secure case portal allows all parties on a case to securely exchange messages and documents in one place. Complyr is suitable for firms comparing complaint handling software, complaints CRM systems and regulatory case management platforms.

Complyr kan findes i Complaint & Case Management kategorier.

De produkter, der ligner Complyr mest, er:

Centripe Forfremmet → Resolve → GovMetric → FeedSolve Verificeret profil →

Skærmbilleder

1 / 10

YouTube-videoer

Detaljer

Complyr Hovedfunktioner

• Audit Trail
  Maintain a time-stamped record of case activity, decisions, communications and document changes.
• Automated Actions
  Case actions are triggered based on case activity or workflow stages
• Secure Case Portal
  Exchange messages and documents securely with customers, brokers, dealers, repairers and other third parties.
• Document Management
  Store case documents centrally and create complaint correspondence using case data and configurable templates.
• Root Cause Analysis
  Capture complaint causes, products, issues and outcomes to identify recurring problems and emerging risks.
• Configurable Workflows
  Build complaint workflows, stages, actions and review steps around your firm’s processes without coding.
• Complaint Case Management
  Manage complaint details, actions, communications, documents and outcomes in one central case record.
• Role-Based Access Control
  Control which cases, functions and information users can view or update based on their role.
• Regulatory Deadline Tracking
  Track complaint timescales, due dates and service-level deadlines with assigned actions.
• Complaint Reporting and Analytics
  Create reports using live complaint data to monitor volumes, trends, outcomes and performance.

Complyr fordele

• Stronger Audit Evidence
  Time-stamped case records provide a clear history of actions, decisions, communications and supporting documents.
• Better Regulatory Compliance
  Deadline tracking via case actions, audit trails and consistent processes help firms meet complaint-handling requirements and evidence compliance.
• Clearer Management Oversight
  Reports using data directly from complaint cases give leaders a reliable view of workloads, deadlines, outcomes and team performance.
• Reduced Manual Administration
  Complyr replaces spreadsheets, shared inboxes and repetitive data entry with one complaint management system.
• Earlier Identification of Risk
  Root cause data and complaint trend analysis help firms spot recurring problems, emerging risks and control weaknesses.
• Improved Customer Communication
  Complaint teams can manage updates, correspondence and secure document sharing from one central case record.
• Easier Multi-Party Collaboration
  The secure case portal helps customers, brokers, dealers, repairers and other parties exchange information without using multiple inboxes.
• More Consistent Complaint Handling
  Guided workflows, templates and review stages help teams apply the same standards across every complaint.
• Reduced Pressure on Complaint Teams
  Clear priorities, automated actions and less repetitive administration allow handlers to spend more time investigating and resolving complaints properly.
• Summary More details Faster Complaint Resolution
  Structured workflows, automated tasks and clearer case ownership help teams move complaints forward without unnecessary delay.

Hvem bør bruge Complyr?

• Risk Managers
  Monitor workloads, processes, service levels and operational issues affecting complaint outcomes.
• Complaint Handlers
  Manage complaints, record investigations, complete actions, communicate with customers and produce outcome correspondence.
• Complaint Managers
  Oversee complaint volumes, performance, quality, root causes, regulatory timescales and management reporting.
• Compliance Managers
  Monitor regulatory compliance, review complaint trends and access evidence showing how complaints have been handled.
• Operations Managers
  Monitor workloads, processes, service levels and operational issues affecting complaint outcomes.
• Complaint Team Leaders
  Allocate work, review cases, monitor deadlines and support consistent complaint handling across the team.
• Customer Service Teams
  Capture expressions of dissatisfaction, resolve straightforward complaints and refer cases requiring further investigation.
• Quality Assurance Teams
  Review complaint files, decisions, communications and supporting evidence against internal and regulatory standards.
• Senior Leadership Teams
  Access dashboards and management information to understand complaint performance, customer harm and business risk.
• External Case Participants
  Customers, brokers, dealers, repairers and other authorised parties can securely exchange messages and documents through the case portal.

Badges

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Complyr Alternativer

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Verificeret profil

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