TagRune

Logiciel de centre d'assistance et de support client

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This AI-powered support ticket management system transforms disorganized and inconsistent customer inquiries into streamlined, actionable support signals by automatically analyzing, tagging, and routing messages based on intent, product area, sentiment, priority, and team assignment. Its key features include intelligent auto-tagging with confidence scoring, automated intent detection, priority ranking, precise ticket routing, macro suggestion for agent responses, and ongoing health tracking of tags and duplicates, ultimately solving problems such as buried issues, delayed urgent responses, and lack of visibility into recurring problems. Designed for support operations teams, help desk agents, and customer service managers, it enhances efficiency, improves consistency, reduces manual effort, and ensures timely resolution by providing accurate, human-reviewed automation that connects relevant tickets and delivers clear insights.

TagRune se trouve dans Help Desk & Customer Support Software catégories.

Les produits les plus similaires à TagRune sont :

Nimbata Promu → IrisAgent →

Captures d'écran

Détails

Principales caractéristiques de TagRune

• Auto-tagging
  Automatically add labels to tickets with confidence scores for better organization.
• Routing Rules
  Send tickets to the right team and set SLA based on tags and conditions.
• Team Approval
  Every auto-suggestion is reviewed and approved by your team before it updates your systems.
• Macro Matching
  Suggest reply templates for agents, but always require approval before sending.
• Workflow Steps
  Follow six steps—from importing tickets to tracking issues—for clear support management.
• Intent Detection
  Identify the main purpose of customer messages, like refund or bug reports.
• Priority Scoring
  Score tickets as urgent, high, normal, or low priority based on signals.
• Track Tag Health
  Monitor issues like duplicate tickets, unused tags, and rising problems.
• Consistent Tagging
  Keep tags uniform to make reports useful and accurate.
• Finding Duplicates
  Identify and connect tickets that relate to the same problem to avoid confusion.
• Ease of Integration
  Support tickets can be ingested from Zendesk, Intercom, CSV files, or pasted directly.
• Built for Support Ops
  Designed to improve support workflows with AI-powered tools.
• Urgent Ticket Routing
  Quickly move high-priority tickets out of general queues to faster solutions.

Insignes

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Technologies utilisées

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