USAN

Logiciels pour centres d'appels et de contacts

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USAN offers cloud-based call center software and customer engagement solutions designed to improve communication and optimize customer experiences. The SaaS provides a range of tools for managing interactions across various channels, ensuring businesses can effectively engage with their customers.

USAN se trouve dans Call Center & Contact Center Software catégories.

Les produits les plus similaires à USAN sont :

CallHippo Promu → Voitec → DeepCall → Call Center Studio → Sharpen →

Captures d'écran

Détails

Principales caractéristiques de USAN

• IP PBX
  This is a phone system that uses internet protocol to manage calls, making it more flexible and cost-effective.
• Analytics
  This tool provides insights and data analysis to help businesses improve their performance.
• Agent Desktop
  This is a user-friendly interface for agents to manage customer interactions and access information.
• Campaign Manager
  This tool allows businesses to create and manage marketing campaigns effectively.
• Fraud Prevention
  This feature helps to identify and prevent fraudulent activities in customer interactions.
• Quality Monitoring
  This tool helps to evaluate and ensure the quality of customer service provided by agents.
• Workforce Management
  This tool helps businesses plan and manage their staff to improve efficiency.
• Social Media Monitoring
  This feature helps businesses track and respond to customer feedback on social media.
• Advanced List Management
  This feature allows businesses to organize and manage customer contact lists easily.
• Proactive Outbound Voice
  This feature enables businesses to make outbound calls to customers for updates or reminders.
• Automated Outbound Dialer
  This tool automatically dials phone numbers for outbound calls, saving time for agents.
• Automatic Call Distributor
  This feature helps to direct incoming calls to the right agents based on their skills.
• Interactive Voice Response
  This allows customers to interact with a computer system using their voice or keypad inputs.
• Customer Engagement Platform
  This platform helps businesses connect with customers across different channels for better service.

Insignes

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Alternatives à USAN

CallHippo Promu

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Voitec

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DeepCall

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Call Center Studio

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Sharpen

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DialedIn

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BluIP

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Technologies utilisées

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