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AgentNTA (Agent Network Traffic Analytics) transforms contact centre (CC) operation using network metadata (NM) and AI.

CC operation is digital that agents, customers, routing SW and CRM interact oevr network as endpoints. As network traffic and operation are correlated, NM is ideal for quality assurance.

AgentNTA non-intrusively tracks up to 1M IP sessions simultaneously at 20Gbps using a small 30W HW or 5Gbps using C5N.xlarge in AWS. Unfiltered and around-the-clock observability provides network clarity that business and vendors can trust and collaborate quickly to resolve the intermittent problems hurting CX and identify endpoint anomalies posing network security and operational risks.

AgentNTA provides 30-day NM from up to 1K sites in text files. It is simple for AI-tools to visualize network endpoint traffic using dashboards and telemetries in a few minutes and create automated tasks that elevate quality assurance, WFM, vendor collaboration and operational agility.

Prilinkは次の場所にあります Call Center & Contact Center Software カテゴリー。