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スクリーンショット

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詳細

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Manage Roster 主な特徴

• Leaderboard
  A leaderboard shows team performance and recognition.
• AI Assistant
  An AI helps with scheduling, approvals, and other tasks automatically.
• Work Reports
  Agents submit daily reports about their work, so managers know what’s done.
• Free to Start
  You can try the tool for free without using a credit card.
• Custom Reports
  Managers can create reports that match their specific needs.
• Who’s Online
  You can see which agents are currently active and working.
• Upcoming Holidays
  The system displays upcoming holidays for each team's country group.
• Bulk Notifications
  Managers can quickly notify multiple agents at once about missed reports.
• Coverage Dashboard
  A dashboard displays live team activity and coverage details immediately after login.
• No Group Chat Chaos
  It helps keep team communication clear and organized.
• Notification Alerts
  Automatic Slack alerts notify managers of missed reports.
• On-leave Agents Flags
  Agents on leave are clearly marked so they are not scheduled by mistake.
• 24/7 Coverage Tracking
  The tool shows ongoing coverage so teams can ensure support at all times.
• No Spreadsheets Needed
  The system replaces spreadsheets for better and simpler scheduling.
• Weekly and Daily Views
  You can see schedules in daily, weekly, or calendar formats.
• Live Work Report Status
  Managers see real-time updates on reports from agents.
• OT Approvals in Seconds
  Overtime requests are approved quickly with just a few clicks.
• Full Coverage Visibility
  Everyone can see which agents are working, on leave, or available at any time.
• Country-specific Holidays
  It shows holidays for each country so teams can plan accordingly.
• Cross-timezone Scheduling
  You can schedule shifts and coverage without confusion across time zones.
• Leaves & Holidays Management
  The system tracks time off and holidays for each agent’s country.
• Support for Multiple Time Zones
  The tool helps teams working across different countries and regions manage schedules easily.

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バッジ

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Manage Roster 代替案

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使用される技術

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