Intercloud9

質問と回答

• Simple CRM
  You can take notes, set reminders, and send messages easily within the system.
• Flexibility
  You can pay as you go without contracts or setup fees, giving you more freedom.
• 100% Web Based
  You can log in from any computer at any time without needing to download anything.
• Call Recording
  You can record calls to keep track of conversations between customers and agents.
• Integrated IVR
  This lets you do surveys and market research using an automated phone system.
• CRM Integration
  You can connect our services with popular CRM systems easily for better management.
• Uptime Guarantee
  You can check the network status to see if everything is working well.
• A2P Text Messaging
  This allows you to send and receive texts easily, perfect for follow-ups and surveys, especially for schools and medical notifications.
• DNC List Scrubbing
  You can check your contacts against the Do Not Call list to stay compliant with regulations.
• Smart Call Routing
  This feature directs calls or texts to the right agents based on the caller's area code, making communication smoother.
• IVR Voice Messaging
  This feature lets you send automated messages and manage contacts, keeping you in touch with your customers through texts and voicemails.
• Inbound Call Handling
  You can direct incoming calls to available agents from different marketing efforts.
• Predictive Power Dialer
  This is a tool that helps you make calls automatically, so you can spend more time talking to people instead of dialing numbers.
• Ringless Voice Messaging
  You can leave messages directly in someone's voicemail without ringing their phone, which is great for notifications.
• Instant Online Activation
  You can start using the service right away without needing a credit card.
• Simple Messaging Solution
  An easy way to send messages and manage contacts, helping you stay connected with your customers.
• High-Level Data Encryption
  Your data is protected with strong encryption to keep it safe and secure.
• Real-time Agent Monitoring
  You can listen to and help agents during calls to improve their performance.
• Real-time On Demand Reporting
  You get reports that show important call details like how many calls were made and how long they lasted.
• Fully Customizable Database Fields
  You can change and create fields in the database to fit your needs.