osTicket

Platforme de gestionare a evenimentelor și de vânzare a biletelor

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This extensive helpdesk platform provides organizations with a customizable, self-hosted support management system that centralizes ticket handling, automates email-to-ticket conversion, and manages customer inquiries efficiently. It includes features such as responsive multi-device portals, priority ticket sorting with visual cues, SLA escalation policies, multilingual support, role-based permissions, and enterprise plugins for enhanced security like 2FA, LDAP, and OAuth, solving issues related to data privacy, workflow automation, and multi-language support for businesses, healthcare providers, educational institutions, government agencies, nonprofits, and managed service providers. This solution is for teams seeking an affordable, secure, and adaptable customer support system with full source code access, enabling complete control over data, workflows, and branding, especially those prioritizing.

osTicket poate fi găsit în Event Management & Ticketing Platforms categorii.

Cele mai similare produse cu osTicket sunt:

Centripe Promovat → Mojo Helpdesk →

Capturi de ecran

Detalii

Caracteristici principale osTicket

• Dark Mode
  A toggle allows agents to switch to dark screen mode, which saves energy and reduces eye strain.
• Custom Forms
  Create different forms for different request types, so tickets gather the right information for each department.
• Data Privacy
  All data is stored on your infrastructure with your backups, encryption, and retention policies.
• SLA Policies
  You can set response and resolution times based on ticket priority or department, and tickets will escalate automatically if overdue.
• Self-Hosting
  You install and run osTicket on your own servers, keeping your data private and under your control.
• Agent Avatars
  Agents have profile pictures or initials next to their responses, making conversations clearer.
• Priority Colors
  Tickets are visually prioritized with colors, and priorities can be changed quickly within the queue.
• Full Source Code
  You get access to all the code, so you can change or improve the software if you want.
• Unlimited Agents
  You can have as many support agents as you need without paying extra fees.
• Email Integration
  Emails to your support address automatically turn into tickets, using IMAP, POP3, SMTP, and OAuth2.
• Helpdesk Solution
  osTicket Awesome is a full helpdesk software with all features included, no extra charges per agent.
• Affordable Pricing
  The entire product costs starting at $149/year, with no extra charges no matter how many agents you have.
• Enterprise Plugins
  Includes tools like two-factor authentication, LDAP, OAuth2, audit logs, and cloud storage options.
• Keyboard Shortcuts
  You can do many actions quickly with 17 keyboard shortcuts without using a mouse.
• Multiple Languages
  The system includes 49 language packs, so it can speak many languages including Arabic and Hebrew.
• Brand Customization
  You can add your logo and change colors to match your organization’s branding.
• Responsive Interface
  The staff and client portals work well on computers, tablets, and phones.
• Built on Proven Technology
  The core engine has been tested and improved for over 20 years, used worldwide in many industries.
• Ongoing Support and Installation
  Professional help is available for setup, migration, and ongoing support from real experts.

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Tehnologii utilizate

Vezi toate tehnologiile

Program de afiliere