Conversant Technologies

Software de gestionare a contactelor

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C360 is a extensive unified communications platform designed for organizations using Microsoft Teams, integrating voice calling, contact center functionalities, and real-time management tools into a single, seamless interface. Its main features include voice telephony, contact center operations, detailed analytics, AI-powered insights for sentiment and quality analysis, and scalable modules tailored to small, growing, or enterprise-level teams, solving challenges related to fragmented communication systems, lack of visibility, and manual monitoring efforts. The SaaS is suited for businesses and institutions seeking reliable, secure, and scalable communication solutions that improve operational efficiency, improve customer interactions, and provide deep analytical insights across various regulated and high-demand environments.

Conversant Technologies poate fi găsit în Contact Management Software categorii.

Cele mai similare produse cu Conversant Technologies sunt:

CallHippo Promovat → Invosys → Callroute → Quo → Ringover →

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Detalii

Caracteristici principale Conversant Technologies

• C360
  C360 is a management portal that gives you access to all your Microsoft Teams tools and data in one place.
• Support Plans
  We offer support plans to ensure you have continuous service.
• Teams Calling
  Transform Microsoft Teams with Direct Routing or Operator Connect for better calling options.
• Call Recording
  Record every call and interaction within Microsoft Teams.
• Contact Centre
  Improve customer and agent experiences with Teams Queues or ROGER365.
• Social Messaging
  Manage your social media messages directly from Microsoft Teams.
• Advanced Reporting
  Get real-time insights into performance and customer feelings within Microsoft Teams.
• Scalable Solutions
  Our solutions can grow with your business, whether you are small or large.
• AI-Powered Workflows
  Use AI to automate routine tasks, allowing your team to focus on more important work.
• Customisation Service
  Get customized development work to unlock the full potential of our modules.
• Omnichannel Contact Centre
  Combine customer interactions from voice, chat, email, and social media in one easy platform.
• Seamless MS Teams Integration
  Enhance Microsoft Teams with our tools for easier and faster communication.

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