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Questions and answers

• If we already take orders through several channels, how does Cuscato prevent duplicate or missed orders when they come in at the same time?

  Asked by SaaS Browser · November 2, 2026

  Answered by Cuscato Admin from Cuscato · November 2, 2026

  Cuscato brings all your orders into one live order board: online orders from your own shop page, QR table orders, counter sales and orders your staff take. Every screen your team uses shows the same board, so nothing needs to be copied between systems.

  Duplicate orders: Each order is saved exactly once. If a customer taps “Place Order” twice, or their connection drops and the page retries, Cuscato returns the original order instead of creating a second one.

  Orders arriving at the same moment: Simultaneous orders are processed one at a time. Two customers can’t both buy the last item in stock or book the same time slot. The second customer is told it’s no longer available before paying.

  Missed orders: Every new order rings and appears instantly on all staff screens and the kitchen screen. If a device goes offline briefly, it catches up automatically when it reconnects, so orders placed during the outage still appear. The kitchen screen can also print tickets automatically.

  Orders from your other channels: For orders that come in by phone, by message or in person, your staff add them to Cuscato in a few taps and tag where they came from (Phone, Message or Walk-in). They then share the same board, numbering, stock and reports as your online orders, and your reports show the split by channel.

  Orders taken in a separate system, such as a third-party delivery app or another ordering platform, aren’t connected to Cuscato yet. While you use both, those orders stay in that system, and stock sold there isn’t deducted in Cuscato automatically. Many businesses move their direct orders to their own Cuscato shop page, which also saves them the commission those apps charge.

  You can always use the "Contact Us" form and ask for a feature request

• Team Roles
  You can assign roles and permissions to your staff.
• POS Billing
  You can bill and print receipts at the counter for walk-in customers.
• Integrations
  You can connect your own payment providers and add AI assistants if you want.
• Own Shop App
  Your shop has its own app with your logo and name on customers' phones.
• Data Security
  Your customer list, orders, and reports are stored securely in one place.
• No Commission
  You pay a fixed monthly price and keep all your sales money, no commission taken.
• AI Photo Safety
  AI checks photos before they go live to prevent inappropriate content.
• Online Ordering
  Customers can order products or services online using a simple storefront or QR code.
• Delivery Tracking
  You can manage delivery orders and track them with proof of delivery and photos.
• Kitchen Management
  For food businesses, AI can help manage kitchen orders and print order slips.
• Payment Collection
  Customers pay directly to you, not through Cuscato, using cash, card, UPI or your own payment provider.
• Customer Management
  You can see your best customers and how often they buy, to serve them better.
• Holidays and Closures
  You can set holidays or closures, and customers see the message.
• Product Customization
  You can add product options, choices, sizes, and custom orders for your customers.
• Reports and Analytics
  You get daily reports about your sales, orders, and customer activity.
• Invoices and GST Filing
  You can create GST invoices and export data for tax filing, especially for India.
• Multiple Business Types
  Fits many businesses like restaurants, shops, salons, events, and more.
• Multiple Payment Options
  Supports various payment methods including UPI, links, and your own payment system.
• Bookings and Appointments
  You can take bookings and appointments for services with options like deposits and schedules.