Awesome Support

WordPress-Plugins

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Awesome Support is a thorough helpdesk and support plugin designed specifically for WordPress, offering a wide range of features to streamline customer support directly from a website. With customizable ticketing systems, unlimited agent access, and various premium add-ons, it caters to diverse industries and operational needs, ensuring efficient management of customer inquiries and support requests.

Awesome Support kann gefunden werden in WordPress Plugins Kategorien.

Die Produkte, die Awesome Support am ähnlichsten sind, sind:

Crocoblock Befördert → KB Support → Awesome Support → JS Help Desk → Hive Support →

Screenshots

YouTube-Videos

Details

Awesome Support Hauptfunktionen

• Easy Setup
  You can set up the plugin in just five minutes, and the basic version is free forever.
• Custom Fields
  You can add special fields to your ticket forms, with many options to choose from.
• Time Tracking
  Agents can log the time they spend on tickets, and supervisors can adjust this time if needed.
• Basic Functions
  You can customize labels, accept tickets by email, and use a FAQ module.
• Advanced Functions
  You can route tickets based on departments and products, and get detailed reports.
• Zapier Integration
  You can connect the plugin to many other systems to send and receive data.
• 28+ Premium Add-ons
  There are many extra features available to help with different needs, and most are affordable.
• Custom Support Forms
  You can create your own support forms using Gravity Forms.
• E-commerce Integration
  The plugin works well with online stores like WooCommerce and Easy Digital Downloads.
• Intermediate Functions
  You can automatically close tickets that are not answered and collect customer feedback.
• Complete Ticket History
  You can see every action taken on each ticket, so you know everything that happened.
• Smart Automated Replies
  You can use AI to send automatic replies to customers.
• Unlimited Support Agents
  You can have as many support agents as you want without extra fees.
• Automatic Agent Assignment
  Tickets are given to the agent with the fewest open tickets, making support faster.
• Unlimited File Attachments
  Clients can attach as many files as they need to their tickets, even in the free version.
• Import Your Existing Tickets
  You can bring in tickets from other systems like Zendesk easily with a special tool.
• Customizable Email Notifications
  You can set up automatic emails for important events, and you can change the text and images in those emails.

Awesome Support Vorteile

• Easy Setup
  You can get started in just a few minutes, making it simple to begin helping customers right away.
• Custom Fields
  You can add special fields to ticket forms, making it easier to collect the information you need.
• Time Tracking
  Agents can log the time spent on tickets, which helps in managing workloads and improving efficiency.
• 28+ Premium Add-ons
  There are many extra features available, so you can customize the helpdesk to fit your needs.
• Complete Ticket History
  You can see every action taken on each ticket, so you always know what happened.
• Import Existing Tickets
  You can easily bring in tickets from other systems, making the switch to this helpdesk smooth for everyone.
• Unlimited Support Agents
  You can have as many agents as you need without extra costs, allowing your team to grow.
• Automatic Agent Assignment
  Tickets are given to the agent with the least work, helping to solve issues faster.
• Unlimited File Attachments
  Customers can attach as many files as they want to their tickets, which helps in understanding their issues better.
• Customizable Email Notifications
  You can control the emails sent to customers, making sure they get the right information at the right time.

Wer sollte Awesome Support verwenden?

• Agencies
  Agencies can handle multiple clients' support requests in one place, keeping everything organized and easy to track.
• Educators
  Educators can manage student inquiries and support requests, making communication smoother.
• Developers
  Developers can customize the helpdesk to fit their needs, adding features that make support more efficient.
• Nonprofits
  Nonprofits can provide support to their members and volunteers easily, helping them stay connected and better.
• Freelancers
  Freelancers can keep track of client requests and manage their time better, ensuring they meet deadlines.
• Website Owners
  Website owners can easily manage customer support directly from their WordPress site, making it simple to help their users.
• Online Store Owners
  Online store owners can manage customer inquiries about orders and products, improving customer satisfaction.
• Healthcare Providers
  Healthcare providers can handle patient questions and support requests efficiently, improving patient care.
• Small Business Owners
  Small business owners can provide quick support to their customers without needing a big team, saving time and money.

Abzeichen

<a href="https://saasbrowser.com/de/saas/16260/awesome-support" target="_blank" rel="noopener"><img src="https://files.saasbrowser.com/ammkpy71emz64hl83byb97qy5sym" alt="Awesome Support - SaaS Browser Verified Badge" width="200" height="133" /></a>

Abzeichen kopieren

<a href="https://saasbrowser.com/de/saas/16260/awesome-support" target="_blank" rel="noopener"><img src="https://files.saasbrowser.com/ugtbtelk45bbz7klsk7nul9fdqwc" alt="Awesome Support - SaaS Browser Verified Badge" width="200" height="133" /></a>

Abzeichen kopieren

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Verwendete Technologien

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