Kestrel

Questions and answers

• Alerts
  Get alerts for issues such as a PBX being down, licence limits, trunk problems, backups, or updates.
• Wallboard
  Show live fleet status on a full-screen display.
• DID search
  Search phone numbers to find their inbound rules, destination, customer, and PBX host.
• Call-flow maps
  See how calls move from a trunk and phone number to an IVR, queue, ring group, or extension.
• Fleet monitoring
  View the status, business hours, call capacity, recent peaks, and alerts for all connected PBXs in one place.
• Backups and updates
  Check for updates and queue a backup before installing them.
• Configuration drift
  See missing number prefixes and changes to inbound, outbound, and group settings.
• Remote PBX connection
  Connect to customer PBXs over HTTPS without installing an agent on their network.
• Holidays and out-of-office
  Manage holiday calendars and let clients provide a greeting that you can send to their PBX.
• Partner-owned organisation
  Let the MSP or 3CX partner manage the organisation and bill, while end customers do not need to log in.
• Access controls and audit logs
  Give viewers read-only access and keep a record of changes made by staff.
• Licence and call-capacity checks
  Compare current calls with the licence limit and review recent call peaks.