Queues Pro

Logiciel de centre d'assistance et de support client

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This extensive helpdesk and customer support management system transforms a WordPress website into an integrated ticketing platform that streamlines support operations, enhances customer service, and automates workflows. Key features include native WordPress integration, full ticket lifecycle management, SLA tracking, automated workflows, real-time chat, knowledge base, advanced reporting, seamless email connectivity, customizable fields and forms, approval workflows, and asset management, all designed to address the needs of small to enterprise-level organizations seeking scalable, secure, and flexible support solutions. It is ideal for support teams, helpdesk administrators, IT departments, and service providers aiming to improve efficiency, ensure consistent customer communication, and maintain extensive records within their WordPress environment.

Queues Pro se trouve dans Help Desk & Customer Support Software catégories.

Les produits les plus similaires à Queues Pro sont :

SmartTask Promu → KB Support → Glow → Awesome Support →

Captures d'écran

Détails

Principales caractéristiques de Queues Pro

• Calls Module
  Log phone calls with customers, link them to tickets, and keep a full call history.
• SLA Tracking
  Automatically track response and resolution times, set deadlines, and get alerts when deadlines are missed.
• Asset Management
  Track equipment and resources, link them to tickets, and monitor details like location and warranty.
• Canned Responses
  Use pre-written responses to reply faster and keep answers consistent.
• Frontend Integration
  Add customer-facing forms and ticket portals to make support easier for your users.
• Workflow Automations
  Use triggers to automatically perform tasks like assigning tickets, sending notifications, and creating assets based on rules.
• Custom Fields & Forms
  Make custom request forms with different question types to gather exactly the information you need.
• Knowledge Base System
  Create and organize help articles that customers can search to find answers on their own.
• Real-Time Chat Support
  Chat live with customers, convert chats into tickets easily, and support multiple conversations at once.
• Role-Based Permissions
  Control what agents and admins can see and do using WordPress roles like `queues_agent` and `queues_admin`.
• Help Topics & Categories
  Organize tickets by topics and categories for easier routing and management.
• Seamless Email Integration
  Turn emails into support tickets automatically, reply via email, and keep a full email history for each ticket.
• Ticket Management Dashboard
  Manage all support tickets from creation to resolution with tools like assigning, prioritizing, adding notes, and reviewing activity.
• Advanced Reporting & Analytics
  Generate custom reports, view trends, and analyze ticket data with charts to help make better decisions.
• Ticket Authorization Workflows
  Get manager approval for tickets that need extra approval, with secure links and full history tracking.
• Organizations & User Management
  Group users into organizations, support team-based support, and track contacts and interactions.

Insignes

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Technologies utilisées

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