Atis

Logiciel de centre d'assistance et de support client

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An AI-powered support bot designed for Discord servers automates customer service by providing instant, consistent answers to frequently asked questions based on the customizable knowledge base created by the user, thus reducing manual support workload and enhancing user experience. Its main features include 24/7 automated responses that reply in the community or company's tone, automatic ticket handling with transcript records, escalation to human agents only when necessary, and easy management through an intuitive dashboard for writing articles and setting policies, addressing problems like support inefficiency, response delays, and inconsistent messaging for communities, tech teams, and organizations prioritizing efficient customer service.

Atis se trouve dans Help Desk & Customer Support Software catégories.

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Captures d'écran

Détails

Principales caractéristiques de Atis

• Dashboard
  You can manage your knowledge base, billing, and settings through the open dashboard.
• Escalation
  Atis only sends tickets to your team when it needs help or when something is outside its knowledge.
• AI Support Bot
  Atis is an AI support bot for Discord that answers questions automatically.
• Knowledge Base
  You can write your policies, prices, and information in the dashboard for Atis to use.
• Ticket Platform
  Atis keeps a record of all closed tickets as transcripts and allows you to teach it new facts.
• Self-Serve Support
  Atis helps turn support into an easy, automated process for communities and companies.
• Automatic Responses
  Atis replies to ticket questions instantly and on its own, day and night.
• Pricing and Billing
  You can upgrade your plan at any time, and billing is done monthly with prorated charges.

Insignes

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Technologies utilisées

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