SOAR

Logiciel de centre d'assistance et de support client

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This integrated platform consolidates essential business workflows such as customer relationship management, project management, service desk operations, time tracking, and billing into a fully customizable, user-friendly workspace, enabling organizations to streamline operations and improve productivity. Its main features include customizable dashboards with drag-and-drop widgets, extensive ticket and request management with SLA tracking, real-time financial tracking, and seamless integrations for accounts, contacts, projects, and invoices, solving problems related to data silos, disjointed processes, and inefficient task management. This solution is ideal for small to medium-sized businesses, service teams, project managers, and finance departments seeking an all-in-one, highly adaptable platform to optimize operational visibility, improve customer service, and accelerate workflows without compromising flexibility or usability.

SOAR se trouve dans Help Desk & Customer Support Software catégories.

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Captures d'écran

Détails

Principales caractéristiques de SOAR

• Widgets
  The product has 27 different widgets for service desk, CRM, delivery, and finance that display important data.
• CRM Features
  Add and manage company accounts, contacts, and contracts quickly, with data connected to tickets, projects, and invoices.
• Real-Time Data
  The dashboard shows live data such as open tickets, revenue, and SLA status.
• Time & Billing
  Track hours worked, manage invoices, and convert unbilled work into invoices in one place.
• Clickable Stats
  Click on any number or chart to see more detailed information.
• All-in-One Workspace
  Manage tickets, projects, billing, CRM, and more from one customizable workspace.
• Drag-and-Drop Layouts
  You can easily move and arrange widgets using drag-and-drop to customize your workspace.
• Customizable Dashboard
  You can create your own dashboard by choosing and arranging widgets to see the information you need.
• Service Desk Management
  Run a service desk with queues, priorities, SLA countdowns, escalations, and activity logs for tickets.
• Responsive and Interactive
  Widgets can be expanded, reordered, and customized easily with click and drag actions.

Insignes

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Technologies utilisées

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