Helpy

Logiciel de gestion des contacts

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Helpy is a customer support software designed to help organizations manage and respond to customer issues efficiently.

It offers features like ticketing, live chat, and a self-service help center, all while ensuring data security and privacy.

Helpy se trouve dans Contact Management Software catégories.

Les produits les plus similaires à Helpy sont :

Harpoon Promu → Helply → Smart Answer → HESK → HappyFox →

Captures d'écran

Vidéos YouTube

Détails

Principales caractéristiques de Helpy

• Live Chat
  Help customers in real time through chat on your site.
• Cloud SAAS
  Get started quickly without worrying about hosting.
• Helpcenter
  A place for customers to find answers and solve problems themselves.
• Self-Hosted
  The safest way to provide customer support on your own servers.
• Integrations
  Connect Helpy with other apps easily.
• Data Security
  Protect customer data while providing great support.
• Common Replies
  Access quick responses for frequent issues.
• On Demand SAAS
  The cloud version of Helpy that is easy to use.
• Community Edition
  An open-source version of Helpy for everyone to use.
• Support Ticketing
  Organize and respond to customer issues in one place.
• Helpy Private Cloud
  Host Helpy in your own data center for full control.
• Multitenant Edition
  A customizable helpdesk software for different brands.
• Security and Privacy
  Keep customer data safe and private.
• Multi Channel Support
  Track all help emails and tickets in one dashboard.
• Self-Serve Helpcenter
  Let customers solve their own problems with a knowledgebase.
• Compliance and Data Privacy
  Easily follow rules like GDPR and HIPAA.
• Authentication and Access Control
  Control who can access your data.
• Infrastructure and Application Security
  Built to keep your support data secure.

Avantages Helpy

• Real-Time Help
  With live chat, you can talk to customers right away, which makes them feel valued and helps solve their issues faster.
• Easy Integration
  Helpy can connect with other apps, making it simple to use alongside your existing tools.
• Control Over Data
  Using Helpy gives you full control over your data, which is important for keeping it secure and private.
• Powerful Permissions
  Helpy allows you to set strict access controls, ensuring that only the right people can see sensitive information.
• Self-Service Options
  The help center allows customers to find answers on their own, which can save time and reduce support costs.
• Instant Notifications
  Email alerts keep you updated on new customer messages, so you can respond quickly.
• Secure Customer Support
  Helpy ensures that customer data is kept safe and private, giving both you and your customers peace of mind.
• Customizable Help Center
  You can brand and customize your help center, making it fit your company's style and needs.
• Organize Customer Issues
  Helpy helps you keep track of customer problems in one place, making it easier to respond quickly.

Qui devrait utiliser Helpy ?

• Developers
  They can customize the software easily and create new features using the open API.
• Customer support teams
  They will work faster and provide better help to customers with easy tools and automation.
• Companies needing compliance
  They can meet important rules like HIPAA and GDPR by controlling their own data storage.
• Businesses wanting quick setup
  They can start using the software right away without worrying about hosting and updates.
• Organizations focused on data security
  They can keep their customer data safe and have full control over it.

Insignes

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Technologies utilisées

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