LabiDesk

Logiciel de gestion des contacts

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LabiDesk offers a thorough customer service software designed to assist, engage, and sell, featuring tools such as a shared inbox, ticketing system, and mini CRM for streamlined communication and support. With automation rules, live chat, and a knowledge base, LabiDesk enhances team productivity and customer satisfaction, making it an essential solution for businesses looking to improve their customer service experience.

LabiDesk se trouve dans Contact Management Software catégories.

Les produits les plus similaires à LabiDesk sont :

ClearCRM Promu → LabiKnow → ReplyDesk → ClickDesk → LeadDesk →

Captures d'écran

Détails

Principales caractéristiques de LabiDesk

• LiveChat
  Add live chat support to help customers in real-time.
• Mailboxes
  Add multiple mailboxes or create new ones for better email management.
• Signatures
  Professional signatures for emails that show who is replying and their role.
• Departments
  Organize tickets by tagging and assigning them to specific teams.
• Knowledge Base
  Create a help center with articles and guides for customers.
• Community Forum
  Build a community for your product supporters to share ideas and help each other.
• Automation Rules
  Automatically manage and assign tickets to the right team members.
• Auto - Responders
  Set up automatic replies to customer tickets for quick responses.
• Mini CRM (Contacts)
  Store all your leads and customer information in one place.
• Reports & Analytics
  Track ticket resolution times and other important metrics.
• Macros / Canned Responses
  Use pre-written replies to respond quickly and consistently.
• Customer Satisfaction Survey
  Gather feedback from customers to measure their satisfaction.
• Shared Inbox/Ticketing System
  A team inbox for emails and support tickets to keep everything organized.
• Service Level Agreements (SLA)
  Set performance standards for your team to follow.
• Omnichannel Support / Communication
  Collect feedback and reactions from users across different channels.

Avantages LabiDesk

• Organize Teams
  A shared inbox helps keep all customer requests in one place, making it easier for your team to manage them.
• Increase Customer Retention
  By resolving issues quickly and efficiently, customers are more likely to stay with your company.
• Live Chat & In-App Campaigns
  Live chat provides instant help, making it easier for customers to get support when they need it.
• Self Service Customer Support
  A knowledge base allows customers to find answers on their own, reducing the number of tickets.
• Analyze Your Team Productivity
  Reports show how well your team is doing, helping you find areas to improve.
• Increase Customer Satisfaction
  Quick replies using canned responses mean customers get answers faster, which makes them happier.
• Assist Customers Professionally
  Professional email signatures make your team look good and help customers know who they are talking to.
• Automate Email Replies with Macros
  Using macros saves time and ensures consistent replies to common questions.
• Keep Track of All Leads & Customers
  Having all customer information in one place helps your team provide better support.
• Measure Customer Satisfaction Score
  Surveys help you understand how happy customers are with your service, allowing you to improve.
• Set Departments for Various Inquiries
  Routing tickets to the right department from the start prevents delays and improves customer experience.

Qui devrait utiliser LabiDesk ?

• Sales Teams
  They can use the mini CRM to access leads and customer data quickly, helping them close deals faster.
• Team Leaders
  They can track team performance and ensure everyone meets customer service standards with reports and SLAs.
• IT Departments
  They can manage and assign support tickets automatically, making it easier to handle customer issues efficiently.
• Business Owners
  They can keep all customer information in one place, helping them understand their clients better and improve service.
• Marketing Teams
  They can gather customer feedback through surveys to improve products and services based on real user experiences.
• Customer Support Agents
  They can respond to customer inquiries faster and more professionally using shared inboxes and canned responses.

Insignes

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