Support Genix

Logiciel de centre d'assistance et de support client

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Support Genix is a powerful WordPress support ticket plugin designed to improve customer service by allowing users to create and manage support tickets directly from their website.

Features like unlimited tickets, agents, and customers, along with seamless integrations and easy email handling, it streamlines the support process for businesses of all sizes.

Support Genix se trouve dans Help Desk & Customer Support Software catégories.

Les produits les plus similaires à Support Genix sont :

Teamgate Promu → Awesome Support → KB Support → Support Genie → Help Scout →

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Détails

Principales caractéristiques de Support Genix

• Custom Roles
  Create custom roles for your team based on your specific needs.
• Email Piping
  Create tickets directly from emails for easier support management.
• Agent Control
  Easily manage what your agents can see and do when providing support.
• Canned Message
  Use pre-written messages to respond quickly to common questions.
• Transfer Ticket
  You can move tickets to another agent or department when needed.
• Unlimited Agents
  Add as many support agents as you want to help manage customer tickets.
• Slack Integration
  Integrate with Slack to manage support tickets directly from your workspace.
• Unlimited Tickets
  You can create and manage as many support tickets as you need for your business.
• Easy Email Handling
  Manage unlimited business email addresses and track tickets without hassle.
• Unlimited Customers
  Provide support to an unlimited number of customers using this plugin.
• Brand Color Settings
  Customize the colors of your support system to match your brand.
• File Upload Settings
  Allow users to upload files when creating tickets for better support.
• Profile Photo Option
  Allow agents to upload profile photos for a more personal touch.
• WhatsApp Integration
  Connect your support system with WhatsApp for easy communication.
• FluentCRM Integration
  Connect with FluentCRM for better customer relationship management.
• Tutor LMS Integration
  Integrate with Tutor LMS to help manage support for your online courses.
• WooCommerce Integration
  Connect with WooCommerce to support your online store customers.
• Manage Email Notifications
  Set up and control email notifications for ticket updates.
• Tickets on Behalf of Users
  Agents can create tickets for users and respond to their requests easily.
• Better Team Control & Collaboration
  Easily manage tickets, assign them to team members, and leave notes for better teamwork.

Avantages Support Genix

• Agent Control
  You can easily manage what each agent can do, helping to keep your support organized.
• Transfer Ticket
  You can move tickets to different agents or departments, which helps in solving issues faster.
• Unlimited Agents
  You can add as many support agents as you want, making it easier to help more customers at the same time.
• Unlimited Tickets
  You can create and manage as many support tickets as you need, which helps you keep track of all customer issues.
• Easy Email Handling
  You can manage all your business emails in one place, making it simpler to respond to customer inquiries.
• Unlimited Customers
  You can provide support to as many customers as you have, ensuring everyone gets help when they need it.
• Tickets on Behalf of Users
  Support agents can create tickets for users, which makes it easier for customers to get help without extra steps.
• Better Team Control & Collaboration
  The system allows team members to work together easily, saving time and improving support.

Qui devrait utiliser Support Genix ?

• Support Agents
  Support agents can collaborate better by transferring tickets and leaving notes for each other.
• Website Owners
  Website owners can easily manage customer support tickets directly from their site.
• Ecommerce Shops
  Ecommerce shops can provide quick help to customers, improving their shopping experience.
• Digital Agencies
  Digital agencies can handle unlimited support requests, making their workflow smoother.
• Business Managers
  Business managers can control agent roles and manage customer inquiries from one place.
• Service Providers
  Service providers can create tickets for users, ensuring all requests are tracked and answered.

Insignes

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Technologies utilisées

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