PhoneUP

Logiciel de gestion des contacts

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Aurus offers innovative software solutions designed to improve enterprise collaboration and optimize contact center operations, ensuring secure and efficient communication.

With a diverse range of tools including call recording, live video support, and advanced analytics, Aurus helps organizations to improve customer interactions and streamline workflows.

PhoneUP se trouve dans Contact Management Software catégories.

Les produits les plus similaires à PhoneUP sont :

CallHippo Promu → Auris → Landis → accordia → KingAsterisk →

Captures d'écran

Vidéos YouTube

Détails

Principales caractéristiques de PhoneUP

• Video Kiosk
  This is a self-service station with video support for customers.
• PhoneUP Apps
  These are extra tools that improve your Cisco communication system.
• Call Recording
  This feature allows you to record phone calls for quality management.
• Visual Support
  Agents can see what customers see during calls to help them better.
• Live Monitoring
  This lets you listen to calls in real-time and help agents without the customer knowing.
• Live Video Chat
  You can add live video calls to your website for better customer support.
• Outbound Dialer
  This tool helps you make many calls, send emails, and SMS to customers at once.
• Screen Recording
  You can record your computer screen during calls for better training and support.
• Speech Analytics
  This tool analyzes spoken words in calls to improve service quality.
• Meeting Scheduler
  This tool helps you plan meetings easily.
• Recordings Portal
  This is a place where you can access all your recorded meetings.
• Advanced Reporting
  You can get detailed reports on your calls and customer interactions.
• Online Video Showroom
  This feature allows customers to see products through live video.
• Live Meeting Streaming
  You can stream meetings live for people to watch online.
• Conference Control Tool
  This feature helps you manage and control conference calls.

Avantages PhoneUP

• Call Recording
  It helps you keep track of conversations, so you can improve service and training.
• Recordings Portal
  This allows you to access past meetings and calls easily, so you can review important information.
• Live Video Calling
  This allows customers to see and talk to agents, making support more personal and effective.
• Live Meeting Streaming
  You can share meetings with more people online, making it easier for everyone to join.
• Conference Control Tool
  It helps manage large meetings smoothly, making sure everything runs well.
• Advanced Meeting Scheduler
  This makes it easier to plan meetings, saving time and reducing confusion.
• Mass Employee Notifications
  You can quickly send important messages to many employees at once, ensuring everyone stays better.
• Contact Center Quality Management
  It helps you check how well agents are doing, so you can make sure customers are happy.
• Live Monitoring and Whisper Coaching
  Supervisors can listen to calls and give real-time advice to agents without customers knowing, which helps agents improve.

Qui devrait utiliser PhoneUP ?

• IT Managers
  They can integrate PhoneUP with existing systems to improve communication features.
• Remote Workers
  They can use live video calls to connect with clients and resolve issues quickly.
• Business Owners
  They can engage with customers proactively through calls, emails, and SMS to improve sales.
• Telecom Specialists
  They benefit from easy installation and good documentation for call recording tools.
• Training Coordinators
  They can use call recordings to train staff and improve their skills.
• Contact Center Managers
  They can use PhoneUP to monitor calls and improve the quality of service for their customers.
• Customer Support Agents
  They can get real-time help during calls to better assist customers.

Insignes

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Technologies utilisées

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