Concentrix

CRM (gestion de la relation client)

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ConcentrixCX is a thorough Voice of the Customer platform designed to improve customer experiences by integrating feedback throughout the organization.

By using advanced analytics and tailored experience management services, it helps employees to transform insights into actionable strategies that nurture loyalty and drive financial growth.

Concentrix se trouve dans CRM (Customer Relationship Management) catégories.

Les produits les plus similaires à Concentrix sont :

Centripe Promu → GetFeedback → CXEX → Puzzel → AlternaCX →

Captures d'écran

Détails

Principales caractéristiques de Concentrix

• Unify CX
  You can see all customer experiences in one place, no matter how they interacted with you.
• Know the Journey
  You can ask customers for their opinions at any time during their experience with you.
• Innovate at Scale
  You can use tools to gather ideas from employees to improve customer experiences.
• Activate Employees
  You have coaching tools and rewards to encourage employees to focus on customers.
• Deepen Relationships
  You can use case management tools to reconnect with customers when they need help.
• Turn Words into Action
  You can analyze customer comments to find out what is most important to them.

Avantages Concentrix

• Re-engaging Customers
  Case management tools help you connect with customers when they need help, strengthening relationships.
• Encouraging Employee Ideas
  The SaaS allows employees to share their ideas, which can lead to better customer experiences.
• Motivating Frontline Staff
  Coaching tools and rewards encourage employees to focus on what customers want, improving service.
• Improving Customer Feedback
  ConcentrixCX helps you gather feedback from customers at any time, making it easier to understand their needs.
• Understanding Customer Needs
  Text analytics helps you find important information in customer comments, so you know what matters to them.
• Centralizing Customer Experience
  You can see all customer experiences in one place, which helps you understand their journey better.

Qui devrait utiliser Concentrix ?

• Business Owners
  They can use ConcentrixCX to understand what customers want and improve their services.
• Marketing Teams
  They can learn what customers like to create better ads and promotions.
• Product Developers
  They can find out what features customers want to make their products more appealing.
• Frontline Employees
  They can receive coaching and rewards to help them focus on customer needs.
• Customer Service Managers
  They can get feedback to help their team provide better support to customers.

Insignes

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Alternatives à Concentrix

Centripe Promu

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GetFeedback

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CXEX

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Puzzel

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AlternaCX

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CEMantica

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Technologies utilisées

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