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Screenshots

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Details

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ClarityDesk Main Features

• Quick Follow-up
  Urgent calls are directly sent to human backup for fast action when needed.
• Easy Integration
  ClarityDesk works smoothly with your current workflows without causing disruptions.
• Reliable Support
  ClarityDesk provides reliable help for your practice during busy times, staff shortages, and after hours.
• Clear Information
  It provides organized and understandable information to your team, reducing confusion.
• Fast Routine Help
  It handles common questions and simple requests instantly, saving your staff time.
• Fewer Interruptions
  The system reduces calls and interruptions for your staff, letting them focus on patients.
• Automatic Activation
  It activates only when staff are unavailable and quickly handles urgent clinical calls.
• Multilanguage Support
  ClarityDesk can speak multiple languages to serve a diverse patient group.
• Better Patient Experience
  Patients get quick, clear answers without extra wait or complicated menus.
• Supports Front Desk Staff
  It supports your front desk team without replacing their role, helping them handle busy times.
• No New Hardware or Training
  You don't need new equipment, new software, or training for your staff to use it.
• Immediate, Conversational Answering
  Calls are answered right away in a friendly, natural way without confusing menus.

ClarityDesk Benefits

• Customized to your clinic
  We work with you to determine the routine calls your clinic receives and help manage them efficiently so your staff doesn't get burnt out
• ClarityDesk doesn't diagnose
  We are administrative only. We collect information in an organized way so your clinicians can make better decisions in a timely manner no matter what time of day
• Human safety protocols built in
  We perform urgent call audits every morning, 365 days/yr. We make sure your patients get the help they need, when they need it.
• Clinically designed symptom routing
  Our urgent symptom detection was built in a clinic using published, proven clinical protocols.
• Call analytics that improve your service
  Every quarter we go over your most received calls and adjust the service to handle more routine calls for your clinic specifically
• Reduces front desk burnout and after-hours interruptions
  Not all calls are urgent, appointment requests and prescription refills are handled without waking up staff. Urgent callers are transferred through.
• Handles overflow and after-hours calls without adding staff
  Your after hours answering service can do more. It can support your staff, while saving your practice money.
• Prevents patients from falling through the cracks around the clock
  Patients always get a friendly voice on the line, ready to help, no matter when they call
• Multilingual, conversational support patients can actually understand
  Our virtual assistant can understand and converse in 7 different languages automatically. She can slow down and match your patients pace, or speed up if she senses the patient is in a hurry.
• Warm transfers with patient context so staff are never caught off guard
  Your staff gets a summary of the call before the caller is transferred so the patient doesn't need to repeat themselves

Who should use ClarityDesk?

• Optometry Clinics
  Optical, optician, glasses, contacts, eye exams
• Ophthalmology Clinics
  General, retina, low vision, refractive surgery, vision therapy
• Multi-specialty Eye Clinics
  glaucoma, pediatric ophthalmology, oculoplastics, orbital surgery

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