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ELUNIA

This platform provides extensive guest experience management by collecting and analyzing feedback during and after hotel stays to identify and address issues promptly, thereby enhancing customer satisfaction and loyalty. It offers key features such as real-time issue detection, guest recovery workflows, recurring problem identification, sentiment analysis, and detailed reporting, all designed to enable hotel owners, managers, and staff to proactively resolve problems and improve service quality. The solution addresses challenges related to managing guest feedback, detecting recurring service deficiencies, and reducing negative reviews, making it ideal for independent hotels, boutique accommodations, guesthouses, B&Bs, serviced apartments, and small hotel groups seeking to optimize operational efficiency and guest experience.

ELUNIA can be found in Hotel Management Software categories.

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Details

Pricing: €69-€149/mo

Consumer Type: B2B & B2C

ELUNIA Main Features

Mobile Surveys
Guests can easily give feedback using simple surveys on their phones.
Operational Analytics
Hotels can see detailed reports and data about guest feedback and issues.
Collect Guest Feedback
Hotels can gather feedback from guests during and after their stay.
Track Recurring Issues
The system shows if the same problems happen again over time.
Use Guest Intelligence
AI helps understand guest feedback better with summaries and themes.
Organize Guest Recovery
Hotels can fix problems and improve guest experience easily.
Identify and Surface Issues
The system finds problems quickly and shows them to the hotel staff.
Continuous Learning and Improving
Hotels can learn from feedback and make improvements over time.
Support for Different Hotel Types
It works for independent hotels, boutique hotels, guesthouses, villas, and small groups.

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ELUNIA Alternatives

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HGEM

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VOC Systems

This innovative platform enables hotels to gather real-time, unfiltered feedb...

GuestRevu

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Technologies Used

nginx Tailwind HTML5 Laravel

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Home › All Categories › Hotel Management Software › ELUNIA

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