capability

A extensive capacity planning platform for contact centers and large-scale operations analyzes historical trends, variance, and data analytics to automate re-forecasting, trigger alerts, and deliver accurate manpower, staffing, and resource forecasting across multiple horizons. This solution provides centralized planning, automated workflows for employee lifecycle management and data integration, multiple prebuilt business models, what-if scenario capabilities, customizable dashboards and self-service reporting, organizational roll-ups across project, client, vertical, location, and organization levels, and on-demand reporting for executives, operations managers, and analysts seeking to move beyond spreadsheets to an integrated, data-driven planning environment.

capability can be found in Demand Forecasting & Planning Software categories.