Thermostat

Customer Feedback & Survey Software

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This software provides a streamlined platform for measuring customer satisfaction through a single-question Net Promoter Score (NPS) survey, enabling businesses to gain insights into customer loyalty and sentiment. Key features include customizable survey administration methods, clear reporting with filtering options, and the ability to gather qualitative feedback, all designed to help organizations identify areas for improvement and improve customer experiences.

Thermostat can be found in Customer Feedback & Survey Software categories.

The most similar products to Thermostat are:

Centripe Promoted → LitmusWorld → Survey Verified profile → Seerus → JustFeedback →

Screenshots

Details

Thermostat Main Features

• Reply
  You can respond to feedback to start a conversation with customers.
• Theme
  You can change the colors of your NPS survey to match your brand.
• Filter
  Quickly filter feedback by score type, date, and other criteria.
• Social
  Links to your results look good when shared on social media.
• Full API
  You can send surveys and access results programmatically for better integration.
• Segments
  The comparison graphs help you see customer satisfaction by different groups.
• No Limits
  Your data is stored forever, so you can see trends over time.
• Embed Theme
  You can match the popup survey to your brand's colors.
• One Question
  Thermostat's NPS surveys ask just one question, making it easy for customers to respond.
• Make It Yours
  Customize survey emails with your logo and text.
• The Right Ask
  You can adjust the question based on the score or skip asking for feedback.
• Morning Update
  You can get an email each morning with the latest survey score and feedback.
• Clear Reporting
  All your customer information is shown on one screen with easy filters and comparisons.
• Daily or Weekly
  Choose to receive updates every day or every week.
• Data Collection
  You can collect extra data like email addresses and names with your surveys.
• Instant Surveys
  You can send surveys to customers whenever you want.
• Reply via Email
  You can email customers back about their feedback, and they will get a copy of their response.
• Make It Your Own
  Customize your survey page with your brand's colors and images.
• Works Everywhere
  You can use a link to survey customers anywhere, like at events or on social media.
• Customer Sat Focus
  The reports are made just for the Net Promoter System, unlike other survey tools.
• Define Your Fields
  You can store extra information with each response, like text or numbers.
• Maximum Flexibility
  You can send surveys and get results using many different apps through Zapier.
• One Number to Track
  You get a single Net Promoter Score (NPS) that is simple to understand and track.
• Zapier Integrations
  Use Zapier to connect Thermostat with many other services.
• Easy Comparison View
  You can compare customer scores from different angles on the report page.
• Optionally Anonymous
  Surveys can be set up to collect scores without asking for names or emails.
• Campaign Integrations
  You can connect with services like Stripe and Mailchimp to survey customers on a schedule.
• Automatic Drip Surveys
  You can upload customer emails and send surveys automatically based on your settings.
• Celebrate Your Success
  You can share your results publicly and control what feedback is shown.
• Gather Qualitative Data
  You can ask customers for feedback on their score or change the question to fit your needs.
• Segment By Custom Fields
  Custom fields let you see scores broken down by different values.
• Track Important Feedback
  You can mark important feedback to find it easily later.
• Provide The Right Message
  You can change the feedback question and thank you message based on the score.
• Perfect for SaaS/E-Commerce
  The surveys can automatically ask customers for feedback as they use your app.
• Four Ways to Administer NPS Surveys
  You can send surveys by email, use a popup on your website, share a link, or send them through an API.

Thermostat Benefits

• Data Storage
  Thermostat keeps your data forever, so you can watch how customer satisfaction changes over time.
• Short Surveys
  Thermostat uses just one question for surveys, making it easy for customers to respond without feeling overwhelmed.
• Clear Tracking
  You get one simple score to track customer happiness, which is easy for everyone in your business to understand.
• Easy Reporting
  All customer information is shown on one screen, making it simple to see how your customers feel.
• Morning Updates
  You can receive daily or weekly emails with the latest survey scores and feedback, keeping you better.
• Quick Responses
  You can easily reply to customer feedback, starting a conversation and showing you care.
• Segmented Insights
  You can see customer scores by different groups, like paid vs. trial users, to understand different needs.
• Brand Customization
  You can change the look of your surveys to match your brand, making them feel more personal.
• Customizable Feedback
  You can ask customers for specific feedback based on their scores, helping you understand their needs better.
• Flexible Survey Methods
  You can send surveys through email, popups, links, or APIs, giving you many ways to reach your customers.

Who should use Thermostat?

• Data Analysts
  Data analysts can use clear reports to see trends and compare customer satisfaction over time.
• SaaS Companies
  SaaS companies can automatically survey users while they use the app, getting instant feedback.
• Business Owners
  Business owners can easily see how happy their customers are with just one simple question.
• Marketing Teams
  Marketing teams can track customer satisfaction and improve their strategies based on real data.
• Product Managers
  Product managers can gather important feedback to make better products that customers love.
• E-Commerce Stores
  E-commerce stores can understand customer satisfaction and improve shopping experiences.
• Customer Support Teams
  Customer support teams can quickly respond to feedback and help unhappy customers.

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