Opally

Chatbot & Conversational Marketing Tools

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An AI-powered hotel receptionist automates guest communications across email, website chat, and voice, generating personalized, brand-consistent drafts and replies based on up-to-date rates, availability, policies, and the hotel's knowledge base to handle inquiries, bookings, and upsell opportunities in real time. Key features include an email assistant, a website chatbot, and a voice assistant with tone adaptation, real-time integrations with PMS and other tools, a simple dashboard, 24/7 availability, and continuous learning to improve drafts, solving problems such as slow response times, high front-desk workloads, fragmented communications, and missed revenue, making it ideal for hotels, boutique properties, and multi-property groups seeking efficiency, guest satisfaction, and revenue growth.

Opally can be found in Chatbot & Conversational Marketing Tools categories.

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Details

Opally Main Features

• Pro plan
  Pro adds more responses and features like Agent Actions and priority support for larger needs.
• Fast setup
  From setup to your first AI-generated email in under 5 minutes with a 3-step process.
• Integrations
  Connects to your tools, email client and PMS systems for real-time context.
• Starter plan
  Starter is for small hotels; includes essential features and 1,000 monthly responses.
• Agent Actions
  Automates booking management and other tasks directly in your PMS where available.
• Pricing plans
  Simple pricing with Starter, Pro, and Enterprise plans; all features are included across plans, with a 14-day trial.
• Email assistant
  Drafts and replies to guest emails in your brand voice using up-to-date facts about rates, availability and policies.
• Enterprise plan
  Enterprise offers custom solutions, unlimited responses, and dedicated support for hotel groups.
• Tone adaptation
  Set your preferred communication style, from friendly to formal, for all messages.
• Voice assistant
  Handles common phone inquiries and bookings automatically with a natural voice that matches your brand.
• Simple dashboard
  A clean, easy interface for receptionists to review drafts and track key metrics.
• 24/7 availability
  The AI and voice assistant respond to guests anytime, so no inquiry is left unanswered.
• Security & privacy
  Data is encrypted in transit and at rest, stored in EU data centers, with role-based access control.
• AI suite for hotels
  One suite that combines email, chat and voice tools for all guest communication in one place.
• Upsell & live rates
  Suggest add-ons and show live rates to help guests book more and faster.
• Chatbot for websites
  Answers website visitors instantly and can upsell add-ons and capture bookings with live rates and availability.
• Onboarding & support
  Includes onboarding calls and support options to help you start quickly.
• Role-based access control
  Admin and Staff roles control who can access features and data.
• Knowledge Base integration
  Replies are grounded in your hotel data and policies from a built-in knowledge base.
• Personalization & Learning
  AI drafts tailor replies to each guest and improve over time as it learns from your data and history.
• GDPR compliant & EU hosting
  Built to meet GDPR and hosted in European data centers for privacy.

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