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Details

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Lussent Main Features

• AI Agents
  Lussent offers AI agents that can handle customer conversations on phone, chat, and email, working like human team members.
• Custom Behavior
  You can set complex rules and decision-making behavior to match your company’s needs.
• Issue Detection
  The system detects recurring problems early and resolves issues before they affect customers.
• Quality Control
  The system monitors conversations and scores quality automatically to ensure good customer service.
• Version Control
  Track all changes made to your AI agents and improve them with suggestions.
• Pre-built Skills
  The SaaS includes ready-to-use skills like ERP integration and workflow management.
• Real-time Alerts
  Get notifications about problems so you can fix them quickly and keep service smooth.
• Platform Management
  A single platform allows you to build, manage, and monitor all AI agents easily in one place.
• Multichannel Support
  The AI can communicate over phone, chat, messaging, and email, providing consistent support across all channels.
• Real-time Monitoring
  You can watch how agents are performing live and get quick insights into their behavior.
• Natural Conversations
  The AI understands intent, speaks naturally, and adjusts tone in real time to make conversations feel human.
• Conversation Simulation
  You can test your agents with simulated chats and calls before they talk to real customers.
• Conversation Intelligence
  Review full chat and call transcripts, with summaries generated by AI for quality checks.
• Live Performance Dashboards
  View charts and metrics showing how the AI is performing to identify areas for improvement.

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Lussent Alternatives

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Technologies Used

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