ConvoIQ

Call Center & Contact Center Software

Unpublished

This AI-driven call analytics platform enhances the quality assurance process for customer service teams by automatically evaluating phone conversations using customizable scorecards, advanced keyword detection, and compliance tracking. Its main features include intelligent scoring with confidence ratings, detailed performance dashboards, role-based access control, team collaboration tools, and the ability to organize and analyze calls across multiple campaigns, solving challenges related to inconsistent call quality, inefficient manual assessments, and poor customer experience. Designed for enterprise organizations and growing teams, it offers scalable pricing plans, secure user management, seamless integrations, and continuous performance insights to facilitate ongoing improvement in customer interactions.

ConvoIQ can be found in Call Center & Contact Center Software categories.

The most similar products to ConvoIQ are:

Nimbata Promoted → NonStopQA → callchecker → OttoQA → OnScript →

Details

ConvoIQ Main Features

• Scorecards
  Create custom scorecards with different types of questions and evaluation methods.
• AI Evaluation
  AI automatically scores calls with detailed reasons and confidence scores.
• Pricing Plans
  Choose from free, basic, growth, or enterprise plans based on your team size and needs.
• Test & Deploy
  Test scorecards, review AI analysis, and then start using them on real calls.
• Monthly Credits
  Credits refresh each month and are used for analyzing calls.
• Setup & Organize
  Create campaigns, build scorecards, and invite team members.
• Analyze & Improve
  Submit calls for analysis, review results, and improve quality over time.
• Team Collaboration
  Up to 10 users can work together in each campaign with different roles.
• Test Before Deploy
  Test scorecards on sample calls before using them live.
• Analytics Dashboard
  View charts and reports to see performance trends and call details.
• Enterprise Features
  Includes advanced options like approval workflows, campaign limits, and detailed reports.
• Integration Options
  Connect with email, webhooks, and APIs for easy setup.
• Real-Time Analytics
  See ongoing performance data to make improvements quickly.
• Security and Permissions
  New users need approval, and access is restricted based on roles.
• AI-Powered Call Analytics
  ConvoIQ uses AI to analyze calls and give helpful insights and ratings.
• Flexible Scorecard Fields
  Use different question types like scales, yes/no, phrases, and more.
• Role-Based Access Control
  Control what users can see and do with four permission levels.
• Campaign & Team Management
  Organize calls into campaigns, assign team members, and work together.

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