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SullivanLuallin Group Main Features

• Shadow Coaching
  Providers get one-on-one feedback by observing them with real patients.
• Service Recovery
  You can follow up with patients to fix problems through a special contact request tool.
• Benchmarking Data
  They compare your results with a large database of patient responses across many specialties.
• Workplace Surveys
  They measure staff perceptions that influence patient satisfaction.
• Clinician Seminars
  Workshops focus on communication, burnout, managing expectations, and teamwork.
• Real-Time Feedback
  Patients can give feedback immediately after their visit, and you see it right away.
• Online Ratings Tool
  Patients are prompted to leave reviews on Yelp or Google after their survey.
• Regression Analysis
  Experts analyze data to find what aspects of care matter most to patients.
• Easy-to-Read Reports
  Their reports are simple to understand with reliable statistics.
• Online Report Access
  You get detailed reports online, customized for your organization.
• Survey Customization
  They offer flexible survey forms and ways to send surveys to fit your needs.
• Industry Partnerships
  They work with other organizations to improve healthcare quality and patient experience.
• Interactive Dashboard
  You can see and analyze your data easily with a special online dashboard.
• Staff Training Programs
  They provide education to help your team improve communication and service.
• Mystery Patient Shopping
  They use secret visits and calls to see how patients really experience your practice.
• Service Quality Training
  Employees learn protocols to give consistent, positive experiences to patients.
• Referring Physician Surveys
  Doctors' opinions on your practice can be gathered through special surveys.
• Continuous Improvement Support
  They help manage change and keep improvements going over time.
• Patient Satisfaction Assessment
  They measure how happy patients are with the care they receive.
• Virtual Physician Communication Training
  Online courses teach better doctor-patient conversations using short, easy segments.

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