EyeOnWater

Utility Billing & Customer Management

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This extensive SaaS platform facilitates efficient management and analysis of utility data by providing features such as data exchange, real-time monitoring, customer account management, and automated notifications, thereby streamlining utility operations and customer communication. Key functionalities include seamless integration with billing systems, detailed analytics, leak detection and classification, asset management, customizable dashboards, and solid API support, which collectively address challenges related to data accuracy, operational efficiency, leak prevention, and customer engagement; it is designed for utility providers, water agencies, and utility service managers seeking to optimize infrastructure operations, ensure regulatory compliance, and improve customer service through data-driven insights and automation.

EyeOnWater can be found in Utility Billing & Customer Management categories.

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EyeOnWater Main Features

• Cloud-based System
  BEACON SaaS is a cloud service that helps manage water utilities online without needing on-site servers.
• Two-way Communication
  BEACON uses two-way communication to send and receive data easily between the system and devices.
• Reporting and Analytics
  It offers reports and analytics to understand water use and detect issues.
• Multiple Network Options
  It supports fixed and cellular networks for flexible data transmission.
• Security and Data Backup
  BEACON ensures data security and offers options to back up and recover data.
• System Maintenance Tools
  Features like firmware updates for endpoints and health status checks help maintain system health.
• User and Role Management
  It allows users to be assigned roles and manage permissions within the system.
• Customer Engagement Tools
  It has features that help utilities connect with customers and improve service.
• Easy to Manage End-to-End
  The system provides a simple solution from the water meter to billing and customer service.
• API and Data Import/Export
  BEACON supports importing and exporting data using various API tools and formats.
• Customization and Branding
  Utilities can customize the system interface and create branded URLs.
• Data Exchange Capabilities
  BEACON can send and receive data about water usage, meter reads, and more.
• Troubleshooting and Support
  Includes resources like FAQs and best practices to help resolve issues.
• Automated Reports and Exports
  The system can automatically generate and send reports and data exports.
• Meter and Endpoint Management
  It allows easy addition, update, and management of water meters and endpoints.
• Leak Detection and Notifications
  The system can detect leaks and send alerts to help fix problems quickly.
• Integration with ORION and GALAXY
  It works with ORION and GALAXY technology for better water meter reading and management.
• Built-in Infrastructure Management
  The system includes tools to manage the water infrastructure easily.
• Real-time Monitoring and Dashboards
  Users can view real-time water use through dashboards and graph cards.
• Supporting Multiple Water Providers
  It can handle accounts from more than one water provider in a single system.
• System Design for Technology Updates
  BEACON is built to keep up with new technology changes automatically.

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Technologies Used

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