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Context preserves the continuity of customer-to-dealership conversations throughout the customer journey while using the collective knowledge scattered across disconnected dealership systems. From Google, marketplaces, OEM websites and social media to your dealership website and text messaging, every customer interaction remains connected. At the same time, Context brings together information from CRM, DMS, inventory, service, parts and other business systems to deliver accurate, personalized responses from the very first interaction.

By connecting customer conversations with dealership knowledge, Context eliminates the need to restart conversations, reduces friction and provides a complete understanding of every customer across sales, service and parts. Every interaction becomes more better, every handoff becomes more seamless and every conversation becomes a greater opportunity to generate qualified leads, strengthen customer relationships and enrich the customer record.

Context can be found in Live Chat Software, SMS & Text Messaging API, Customer Journey Orchestration categories.

The most similar products to Context are:

Search Atlas Promoted → Stiedemann-Reynolds Max Promoted → ROI Automotive →

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Context Main Features

• Knowledge Base
  Leverage dealership knowledge, policies and business information to deliver consistent AI-powered responses.
• Lead Management
  Capture, qualify and route customer inquiries to the appropriate sales, service or parts department.
• SMS/Text Messaging
  Send and receive two-way text messages while preserving complete conversation history.
• AI Knowledge Engine
  Combine dealership knowledge with connected business systems to deliver intelligent, context-aware responses.
• Workflow Automation
  Automate routine customer communications, notifications and lead routing to improve efficiency.
• Inventory Integration
  Access real-time vehicle, truck, equipment and parts inventory during customer conversations.
• Omnichannel Engagement
  Engage customers seamlessly across every digital touchpoint through one connected platform.
• Conversation Continuity
  Preserve customer-to-dealership conversations across Google, marketplaces, OEM websites, social media, your website and text messaging.
• Customer Engagement App
  Branded mobile app that keeps customers connected through messaging, notifications, promotions and service reminders.
• Unified Conversation Inbox
  View and manage every customer conversation from a single, centralized inbox.
• Customer Conversation History
  Maintain a complete history of every customer interaction regardless of where the conversation began.
• Sales, Service & Parts Support
  Provide department-specific information and assistance throughout the entire customer lifecycle.
• Live Staff / AI-Powered Chat Assistant
  AI-powered assistant that engages customers with instant, accurate responses across multiple digital channels.

Context Benefits

• Respond Faster
  Reduce response times with AI-powered assistance and centralized customer information.
• Enrich Customer Records
  Automatically capture conversation history to create more complete and actionable CRM records.
• Own the Customer Journey
  Ensure every customer interaction contributes to a connected journey that leads back to your dealership.
• Reduce Customer Friction
  Make it easier for customers to interact with your dealership by connecting every conversation and touchpoint.
• Improve Team Productivity
  Give every employee access to the same customer history and dealership knowledge, reducing duplicate work.
• Improve Customer Experience
  Eliminate repeated questions and disconnected conversations for a smoother buying and ownership experience.
• Increase Customer Retention
  Continue engaging customers after the sale to encourage repeat business and long-term loyalty.
• Increase Customer Engagement
  Build stronger customer relationships with personalized, ongoing communication across every channel.
• Generate More Qualified Leads
  Convert more inquiries into qualified opportunities through faster, more relevant customer engagement.
• Deliver Personalized Responses
  Provide accurate, context-aware answers using connected dealership data and AI.
• Preserve Conversation Continuity
  Keep customer conversations connected throughout the entire customer journey, regardless of where they begin.
• Gain Actionable Customer Insights
  Turn every customer interaction into valuable business intelligence for sales, marketing and service teams.
• Strengthen Customer Relationships
  Build trust through consistent, better and personalized conversations across every stage of the customer lifecycle.
• Increase Sales, Service & Parts Revenue
  Create more opportunities across every department through connected customer interactions.
• Leverage Collective Dealership Intelligence
  Connect information across CRM, DMS, inventory, service, parts and other systems to deliver smarter customer interactions.

Who should use Context?

• Parts Manager
  Respond quickly to parts inquiries using real-time inventory and connected customer information.
• General Manager
  Oversee customer engagement, lead management and dealership operations from one connected platform.
• Service Manager
  Improve customer communication, appointment coordination and service retention.
• Marketing Manager
  Engage customers across multiple digital channels while tracking interactions and campaign effectiveness.
• BDC / Internet Manager
  Capture, qualify and route customer inquiries while maintaining conversation continuity across every channel.
• Dealer Principal / Owner
  Gain visibility into every customer interaction, improve dealership performance and strengthen customer retention.
• Sales Director / Manager
  Improve lead response times, monitor customer conversations and increase sales opportunities.
• Customer Service Representative
  Provide consistent, better customer support with access to complete conversation history and dealership knowledge.
• IT / Digital Operations Manager
  Manage integrations with CRM, DMS, inventory and other dealership systems while supporting connected customer experiences.

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