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Call Center & Contact Center Software

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AgentNTA (Agent Network Traffic Analytics) transforms contact centre (CC) operation using network metadata (NM) and AI.

CC operation is digital that agents, customers, routing SW and CRM interact oevr network as endpoints. As network traffic and operation are correlated, NM is ideal for quality assurance.

AgentNTA non-intrusively tracks up to 1M IP sessions simultaneously at 20Gbps using a small 30W HW or 5Gbps using C5N.xlarge in AWS. Unfiltered and around-the-clock observability provides network clarity that business and vendors can trust and collaborate quickly to resolve the intermittent problems hurting CX and identify endpoint anomalies posing network security and operational risks.

AgentNTA provides 30-day NM from up to 1K sites in text files. It is simple for AI-tools to visualize network endpoint traffic using dashboards and telemetries in a few minutes and create automated tasks that elevate quality assurance, WFM, vendor collaboration and operational agility.

Prilink can be found in Call Center & Contact Center Software categories.

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Prilink Main Features

• Network Visualization
  It shows a clear visual map of your network to help you understand all devices and connections.
• Open Network Metadata
  It provides detailed data about your network endpoints and traffic in an open format.
• Web and Windows Access
  You can view your network data on a web browser or a Windows computer application.
• Improves Network Control
  It helps you monitor, detect problems, and understand your network better.
• Real-Time Traffic Analysis
  It checks all network data as it happens to find issues quickly.
• Easy Traffic Mirroring Setup
  You can set up data collection easily in just a few minutes without complex configuration.
• Reliable and Unfiltered Data
  It gives you honest and complete network information without hiding anything.
• Non-Intrusive Data Collection
  It captures all network packets without disrupting your network.
• Contact Center AI transformation
  CC can integrate Network Metadata with Agentic AI to automate tasks that transform CC Quality Assurance, Agility and Collaboration
• Support for Cloud and On-Premises
  It works with both cloud servers and local computer networks.
• Collects Data from Multiple Sources
  It gathers network data from various sources like SPAN, TAP, VXLAN, and hypervisors.
• Contacr Center Business Intelligence (BI)
  Network metadata are available in text files that are easy for GenAI to turn data into BI using dashboards and telemetries in a matter of few minutes.

Who should use Prilink?

• Contact Center Managementt
  Using AI transformation to simplify CC quality assurance, network observability, operation agility and vendor collaboration

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