softphone.pro

VoIP & Business Phone Systems

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Softphone.Pro is a VoIP softphone designed for businesses, offering features like inbound and outbound calling, real-time dashboards, and integrations with CRM and helpdesk software. It is suitable for call center agents, sales professionals, and support teams, providing a user-friendly interface and multilingual support for enhanced communication efficiency.

softphone.pro can be found in VoIP & Business Phone Systems categories.

The most similar products to softphone.pro are:

CallHippo Promoted → VoiceRules → Bria → smrtPhone → VidaTeam →

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Details

softphone.pro Main Features

• USB Headsets
  The softphone works with USB headsets for better audio quality during calls.
• Contacts List
  A list of contacts is available for easy access and calling.
• Time Tracking
  The software tracks the time spent on calls and tasks.
• Screen Capture
  The software can capture the screen during calls for reference or training.
• Always-on Webcam
  Users can keep their webcam on for video calls or monitoring.
• Analytic Reports
  Users can generate reports to analyze call data and staff performance.
• Outbound Calling
  The softphone supports making calls to customers or clients easily.
• Realtime Dashboard
  A live dashboard shows important information about calls and agents' activities.
• Centralized Storage
  All data is stored in one place for easy access and management.
• Call Center Softphone
  This feature allows call center agents to make and receive calls easily using a softphone application.
• Multilingual User Interface
  The softphone is available in many languages, making it user-friendly for everyone.
• After Call Work (ACW) and Tags
  Agents can add notes and tags after calls to keep track of important information.
• Softphone Remote Configuration
  The softphone can be set up remotely without needing physical access to the computer.
• Click-to-Call and Screen Pop-up
  Users can click on a contact to call them instantly, and a screen will pop up with relevant information.
• Microsoft Excel & Google Sheets
  Users can export call data to Excel or Google Sheets for further analysis.
• Call Center Workforce Management
  This feature helps manage call center staff and their performance.
• Instant CRM & Helpdesk Integrations
  The softphone can connect quickly with CRM and helpdesk software for better workflow.
• Call Logs, Recordings and Screen Captures
  All calls can be logged, recorded, and screens captured for review.
• Inbound & Outbound Calling Status Control
  Users can manage and see the status of incoming and outgoing calls.
• Keep Softphone Settings Hidden from Agents
  Settings are secure and cannot be changed by agents to prevent errors.

softphone.pro Benefits

• Multilingual User Interface
  The app is available in many languages, making it easier for agents to use it in their preferred language.
• Save Time and Answer Calls Faster
  The softphone has a friendly interface with larger buttons, allowing agents to perform actions quickly and efficiently.
• Instantly Integrate with Any Application
  The softphone can easily connect with other software, making it simple to use features like click-to-call without much effort.
• Gauge Performance Metrics Easily and in Real-Time
  Managers can analyze staff performance with online reports and charts, helping them make better decisions to improve operations.
• Set Up Fast with Our Remote Configuration and Security
  The program is pre-configured, so IT doesn't need to set it up, which keeps the system secure and avoids mistakes.

Who should use softphone.pro?

• telemarketers
  Telemarketers can increase their call performance with easy-to-use features that help them reach more people.
• IT specialists
  IT specialists can set up the softphone easily with integration options, saving time and effort.
• call center agents
  Call center agents can make calls quickly and easily with the click-to-call feature, helping them work faster.
• phone receptionists
  Phone receptionists can manage calls more efficiently with features like call transfer and recording.
• sales professionals
  Sales professionals can use the softphone to connect with customers instantly, improving their chances of making sales.
• system administrators
  System administrators can manage settings remotely, ensuring better security and control over the system.
• service desk specialists
  Service desk specialists can quickly access customer information during calls, improving service quality.

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softphone.pro Alternatives

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Technologies Used

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