KarmaPSA

Remote Monitoring & Management (RMM) for MSPs

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This platform provides an all-in-one management solution designed specifically for managed service providers and IT service companies, integrating core operational functions such as service desk, remote monitoring and management (RMM), accounting, project management, and IT documentation into a unified system. Its main features include multi-source ticketing with SLA tracking, automated workflows, integrated sales and quoting tools, extensive financial management with double-entry accounting, technician scheduling, client and asset management, project tracking, and detailed reporting and analytics, thereby addressing the challenges of juggling multiple disjointed tools and manual processes. It is ideal for IT service teams seeking to streamline operations, improve efficiency, ensure SLA compliance, and generate actionable insights within a secure, multi-tenant environment.

KarmaPSA can be found in Remote Monitoring & Management (RMM) for MSPs categories.

The most similar products to KarmaPSA are:

Contractor Foreman Promoted → ITFlow → Mint Service Desk → Gorelo → Cockpit ITSM →

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Details

KarmaPSA Main Features

• Projects
  Manages tasks, budgets, and profits, and easily converts quotes into projects.
• Service Desk
  Handles tickets from different sources with features like SLA tracking, dispatch, time logging, and canned replies.
• Sales & Quoting
  Provides a deal pipeline, quote builder with e-sign, and options to turn quotes into invoices or projects.
• Single Workflow
  It allows managing all your work in one place with one workspace.
• Unified Platform
  KarmaPSA combines all tools like service desk, RMM, accounting, projects, and documentation into one system.
• SLAs & Automation
  Tickets automatically route, escalate, and meet response/resolution times with breach warnings and workflow rules.
• Assets & Inventory
  Tracks hardware, warranties, software licenses, and ties them to clients and contracts.
• Clients & Contacts
  Keeps records of clients, sites, and contacts with quick views of open tickets and activities.
• Calendar & Dispatch
  Helps schedule technicians, view their availability, and share schedules with field teams.
• Multi-tenant System
  Each workspace is separate and actions are logged for security and organization.
• Reports & Analytics
  Offers reports on SLA performance, team utilization, and profitability with scheduled email delivery.
• Accounting & Billing
  Includes recurring contracts, accounts receivable/payable, general ledger, and bank reconciliation.
• Designed for IT Services
  Built to match how IT services work with features like auto-invoicing, payments, and detailed accounting.

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KarmaPSA Alternatives

Contractor Foreman Promoted

This comprehensive construction management platform streamlines the coordinat...

ITFlow

This comprehensive platform serves as an all-in-one solution for IT managemen...

Mint Service Desk

This is a comprehensive IT service management platform that centralizes ticke...

Gorelo

Designed specifically for managed service providers (MSPs) and IT professiona...

Cockpit ITSM

This software serves as a comprehensive platform for managing IT services, as...

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