Quelez

Message Queues & Event Streaming

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Quelez is a queue management platform designed to streamline customer flow by using QR codes and WhatsApp, eliminating the need for app downloads and reducing wait times for service-based businesses such as restaurants, clinics, temples, and other service providers. Its main features include instant QR code scanning to join queues, real-time live updates and notifications via WhatsApp, automated call-to-action alerts when it's a customer's turn, and post-visit feedback collection for analytics; it addresses common problems such as long lines, customer frustration, staff interruptions, low adoption of traditional queue apps, and inefficient wait management. This solution is ideal for organizations seeking an easy, contactless, and user-friendly way to improve customer experience, optimize operational efficiency, and minimize perceived waiting time using familiar mobile.

Quelez can be found in Message Queues & Event Streaming categories.

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Details

Quelez Main Features

• Instant Join
  Customers can join the queue quickly by providing their name and number of people via WhatsApp.
• Live Updates
  Customers receive real-time updates about their position and wait time through WhatsApp chat.
• Easy Feedback
  After their visit, customers can give a quick rating with one tap to give feedback.
• Automatic Call
  When it’s their turn, customers get automatically notified to come over without shouting or buzzers.
• No App Download
  Customers do not need to download any app to join the queue, only use WhatsApp and QR codes.
• No Extra Devices
  All interactions happen through existing smartphones and QR codes, no extra devices needed.
• QR Code Scanning
  Customers simply scan a QR code to start the process at the door, table, or counter.
• Dashboard Management
  Staff can see and control all queues, tokens, and customer statuses on a live dashboard.
• WhatsApp Integration
  The SaaS uses WhatsApp for communication, making it familiar and easy to use for customers.
• Simple 5-step Process
  The queue process happens in five easy steps: scan, join, wait with updates, get called, and give feedback.

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