Total Response

Fire & EMS Dispatch Software

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A extensive emergency call handling system enhances the efficiency and effectiveness of 911 dispatch centers by standardizing questioning protocols and providing real-time data transfer to responders. Key features include customizable call handling protocols, real-time performance analytics, and unlimited access to self-paced training, all aimed at improving response times, ensuring caller and responder safety, and facilitating better evidence preservation, making it ideal for emergency service agencies seeking to optimize their operations.

Total Response can be found in Fire & EMS Dispatch Software categories.

The most similar products to Total Response are:

CallHippo Promoted → Prepared → RedSky → Enforsys → Helpline →

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Details

Total Response Main Features

• Improved Safety
  The system gives instructions to keep callers and responders safe before help arrives.
• Quality Analytics
  The system allows for monitoring and scoring calls to see how well the team is doing.
• Scene Safety Focus
  Protocols are designed to protect everyone and keep the scene safe.
• Real-Time Monitoring
  It provides instant access to performance data to help improve call handling.
• Faster Response Times
  Help starts right when the call is made, leading to quicker responses.
• Unified Call Handling
  It combines protocols for police, fire, and medical emergencies into one system.
• Consistent Call Taking
  Total Response helps make call taking the same for every emergency call.
• Protocol Customization
  Agencies can change existing protocols or create new ones to fit their needs.
• Retrospective Analytics
  The system allows for looking back at past calls to find ways to improve.
• Optimized CAD Interfaces
  Total Response works with over 40 CAD systems to send important call details to responders quickly.
• Standardized Questioning
  It uses a set of questions for every call to get important information.
• Unlimited Self-Paced Training
  Users can access many online courses anytime to learn and get certified.
• Instant Updates for Responders
  Information is sent to responders in real-time to prepare them before they arrive.

Total Response Benefits

• Faster response times
  Help starts right away when the call is made, which can save lives in emergencies.
• Protocol customization
  Agencies can change the call handling rules to fit their specific needs, making the system more effective.
• Greater call consistency
  Using the same questioning approach helps gather the right information quickly and accurately.
• Real-time monitoring tools
  Instant access to performance data helps improve how the call center operates.
• More consistent call taking
  It helps make sure every emergency call is handled the same way, which improves the quality of help given.
• Quality assurance assessments
  Feedback on calls helps measure how well the team is doing and where they can improve.
• Improved caller and responder safety
  The software gives important safety instructions before responders arrive, keeping everyone safer.
• Instant updates to responders enroute
  Real-time information transfer keeps responders better about the situation before they arrive.
• Scene safety and evidence preservation
  Protocols focus on keeping the scene safe and preserving important evidence during emergencies.

Who should use Total Response?

• Dispatchers
  They can respond faster and help people better during emergencies.
• 911 Call Takers
  They will take calls more consistently and ask the right questions every time.
• Fire Departments
  They can ensure that every call is handled the same way, improving safety and response times.
• Police Departments
  They can use flexible scripts to gather important information quickly and accurately.
• Medical Dispatchers
  They can give clear instructions to callers, which helps save lives in urgent situations.
• Emergency Responders
  They get real-time updates about the situation before they arrive, making their job safer.
• Training Coordinators
  They can provide unlimited training to staff, helping everyone learn at their own pace.

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Total Response Alternatives

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Enforsys

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Helpline

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Technologies Used

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